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Senior Customer Insights Analyst at Lone Wolf TechnologiesThe Senior Customer Insights Analyst is responsible for identifying, analyzing, and helping eliminate the systemic drivers of customer escalations, cancellations, and retention risk across the customer lifecycle. This role sits within the CX Insights team and partners closely with Customer Success, Support, Product, Operations, and Revenue leadership to uncover root causes, quantify impact, and drive action plans that improve customer experience and retention.. Company Location: Cambridge, ON.