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Customer Onboarding & Support Specialist (Remote, UK/Europe) at Gymflow. Location Information: Europe. Full-Time | Remote | £43,000 – £52,000 OTE depending on experience. About Gymflow. Gymflow is a founder-led, bootstrapped SaaS platform built for modern gym and fitness studio owners. We help automate everything from bookings and payments to member communication and access control. We’re on a mission to make fitness businesses run smoother and grow faster.. We’re a fully remote company with 11 high-performing team members spread across Europe and Canada. We’re looking for someone who shares our passion for building outstanding products and helping small business owners thrive.. The Role. We’re hiring a Customer Onboarding & Support Specialist to:. Help new clients get set up and confident using Gymflow. Run consultative product demos that close deals. Solve support tickets with empathy and clarity. Create documentation that reduces repeat questions. You’ll join a small, focused team where your impact is immediate and visible.. What You’ll Be Responsible For. Client Onboarding & Training (40%). — Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment.. Product Demos (40%). — Run live demos for prospective customers, focused on solving their business pain, not pitching features.. Customer Support (15%). — Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively.. Support Documentation (5%). — Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.. Voice of the Customer (5%). — Flag product issues, trends, and friction points to the engineering and product teams.. You’re a Fit If You Have…. At least 2+ years in SaaS onboarding, support, or customer success. Excellent written and spoken English — clear, friendly, and professional. Experience leading screen-share trainings or live product walkthroughs. Strong technical comprehension — you can quickly understand how systems work and recommend solutions for client needs. A process-oriented mindset — you look for ways to document, systemise, and improve. Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs). Right to work in your country of residence (we hire as long-term contractors or via an EOR; we don’t sponsor visas). Nice-to-Haves. Familiarity with CRMs, Stripe, Zapier, or fitness industry tools. Experience with Featurebase or other support chat tools, Notion, Linear, and Loom. Previous experience in a fast-growing tech startup or B2B SaaS environment. Links to help docs, demo videos, or customer education content you’ve created. Proficiency using AI tools to improve personal productivity. Tools We Use. Notion · Loom · Linear · Stripe · Slack · Google Meet · Featurebase · Claude. What Success Looks Like in Year One. You’re leading new client onboarding and cutting time to value. Product demos convert 25%+ of leads. 95%+ CSAT score across 200+ tickets/month. Knowledge base content deflects >50% of common queries. Weekly product feedback from customers results in measurable improvements. Location & Compensation. Remote across the UK and Europe. , working in Greenwich Mean Time (GMT) hours. Base Salary:. £33,000 – £42,000 per year depending on experience and location. Sales Commission:. Additional £10,000 OTE per year, uncapped. Total OTE:. £43,000 – £52,000 or more for high sales results. Long-term contractor (preferred) or full-time employee. Compensation can be paid in GBP or EUR/USD equivalent. How to Apply. Complete the application form via the link provided. Include a short Loom (max 5 min) sharing a bit about yourself and why you’re a fit for our team. Share any support docs, videos, or demos you’ve created (if you have them).. We respond fast. Expect an intro call, a short exercise, and a final interview — all within two weeks if it’s a match.. Apply for this job. Please let. Gymflow. know you found this position on NoDesk as a way to support us so we can keep providing you with quality remote jobs..