We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Service Support at Rhea County School District. Location Information: Worldwide. Job Title: Customer Support Specialist Job Type: Full-time / Part-time / Remote Department: Customer Service / Support Operations. Job Summary:. The Customer Support Specialist is responsible for providing excellent customer service by assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and the ability to manage customer interactions across multiple channels, including phone, email, chat, and online platforms.. Key Responsibilities:. Respond to customer inquiries through phone, email, chat, and other communication channels. Provide accurate information about products, services, orders, and company policies. Resolve customer complaints and concerns in a professional and timely manner. Troubleshoot issues and provide appropriate solutions or escalate when necessary. Process customer requests, orders, refunds, exchanges, and account updates. Maintain detailed records of customer interactions and resolutions. Follow up with customers to ensure issues are fully resolved. Maintain a positive, helpful, and professional customer experience. Collaborate with internal teams to address customer needs. Identify recurring customer issues and provide feedback for improvements. Meet customer service goals, response time targets, and quality standards. Required Skills & Qualifications:. High school diploma or equivalent required. Previous experience in customer service, call center, or support roles preferred. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Ability to remain patient and professional with difficult customers. Strong attention to detail and organizational skills. Ability to multitask and manage multiple customer requests. Comfortable using computers, CRM systems, email, and support tools. Preferred Qualifications:. Experience with customer relationship management (CRM) software. Experience supporting customers through phone, chat, and email. Remote customer support experience preferred. Knowledge of customer service best practices. Ability to work independently with minimal supervision. Work Environment:. Office-based or remote work setting. Requires regular interaction with customers and team members. May require flexible scheduling, including evenings or weekends depending on business needs. APLLY NOW!!!. Subscribe to Apply. Please let. Rhea County School District. know you found this position on NoDesk as a way to support us so we can keep providing you with quality remote jobs..