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Chargeback Analyst at CloudWalk. Location Information: São Paulo. About CloudWalk:. We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.. \n. About the role. We’re looking for a. Chargeback Analyst. who’s curious, hands-on, and eager to learn. No previous experience with chargebacks or coding? No problem —. we’ll teach you everything. .. You’ll work side-by-side with our developers to. automate manual processes. , investigate fraud patterns, and ensure our operation is always up to date with the latest rules and requirements from. Visa, Mastercard, Elo, and Amex. .. You’ll be the. bridge between the customer, operations, and tech. , and will play a key role in making our dispute process smarter, faster, and more scalable.. What You'll Be Doing. Learn and. master the chargeback business rules. (we'll train you). Stay on top of. network (Visa, Mastercard, Elo, Amex) updates. , and work with the team to implement changes when needed. Work closely with developers. to improve and automate chargeback workflows. Translate customer and operations needs. into product and tech insights. Investigate disputes, identify. fraud patterns. , and support in crafting strong responses. Be extremely. deadline-oriented. , managing dispute timelines with accuracy. Learn the basics of. Ruby programming. to help build internal tools and automations. What You Need To Succeed. No previous experience in chargebacks or coding required —. just a strong desire to learn. Clear communication and. collaborative mindset. Great attention to detail and a. strong sense of responsibility. Interest in. learning to code (Ruby). — we’ll provide full support. Investigative spirit with an eye for. fraud patterns and anomalies. Ability to. track and interpret external rule changes. from card networks and assess their operational impact. \n. Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.. By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read. here in Portuguese. and. here in English.. Please mention the word **FANFARE** and tag RMTA0LjE1NC4yMDcuNTI= when applying to show you read the job post completely (#RMTA0LjE1NC4yMDcuNTI=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human..