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Quality Assurance Specialist at SanMar Employee Board. Location Information: . What's the Short Version?. . The Quality Assurance Specialist evaluates the quality of inbound and outbound phone calls of the Credit Team, monitors desktop activity and completes aging reviews for Accounts Receivable team members.. . . . What Will You Be Doing?. . . Listen to internal and external calls of the Credit department staff, evaluating customer service, productivity, and job performance.. . Conduct desktop monitoring to evaluate team members' job performance, productivity, and customer service, ensuring it is consistent with SanMar's expectations.. . Prepare phone call evaluations of department staff in a timely and efficient manner.. . Complete Aging Reviews for Accounts Receivable Representatives as scheduled by the department Supervisors.. . Prepare written summaries for supervisors assessing how our representatives are doing in various areas of their jobs.. . Share call evaluations with department supervisors and representatives.. . Report any non-compliance or unusual issues to appropriate supervisor.. . Identify any potential training and coaching opportunities and send to appropriate supervisor.. . Maintain various reporting spreadsheets timely and accurately.. . Work closely with supervisors and team members to best support the goals of our customers and SanMar.. . Perform other duties as assigned.. . Comply with all policies and standards.. . . . . What Are We Looking For?. . . High School Diploma or GED.. . 4-6 years of credit or Accounts Receivable experience or equivalent education.. . Previous customer service experience.. . Self-directed; able to work independently and confidently.. . Organized; maintain accurate records and stay on schedule while performing multiple tasks with good attention to detail.. . Demonstrates excellent written and verbal communication skills, with the ability to recognize quality of the. Please mention the word **GRATEFUL** and tag RMTA0LjE1NC4yMDcuNTI= when applying to show you read the job post completely (#RMTA0LjE1NC4yMDcuNTI=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human..