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Forward Deployed Engineer VoIP at Parloa. Location Information: New York. YOUR MISSION:. . As a. Forward Deployed Engineer, VoIP. your mission is to make Parloa work flawlessly in the real world of enterprise telephony. You are the deep VoIP/SIP expert embedded in our most critical customer integrations—owning the end-to-end technical path from "a phone rings" to "the bot answers," across carriers, SIP trunks, SBCs, networks, and enterprise constraints.. . You'll operate where product, infrastructure, and customer reality meet: diagnosing tricky call flows, designing robust connectivity patterns, unblocking go-lives under pressure, and shaping how Parloa integrates with telephony ecosystems—both for customers and partners.. . Â. . IN THIS ROLE YOU WILL:. . . Own telephony integration projects:. Lead the technical execution of VoIP/SIP connectivity for enterprise customers and partners (PoCs through production).. . Design reliable call paths:. Architect integrations via SIP trunking providers, direct trunks, or enterprise telephony infrastructure—balancing latency, reliability, and security constraints.. . Debug complex issues end-to-end:. Troubleshoot signaling and media problems (e.g., routing, codecs, DTMF, call transfers, failover), using logs and network traces to find root cause fast.. . Navigate enterprise constraints:. Propose connectivity options when customers have strict firewall policies, limited exposed ports, or regulatory/security requirements.. . Partner deeply with customer engineers:. Work directly with telecom, network, and platform teams to align architectures, test plans, and operational procedures.. . Support partner enablement:. Help telephony partners integrate with Parloa, resolve escalations, and improve repeatability through patterns, tooling, and documentation.. . Engineer pragmatic solutions:. Build small utilities, scripts, or lightweight services when needed to validate assumptio. Please mention the word **GUMPTION** and tag RMTA0LjE1NC4yMDcuNTI= when applying to show you read the job post completely (#RMTA0LjE1NC4yMDcuNTI=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human..