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Customer Service Representative at Point72. Location Information: New York, New York, United States. We’re looking for a motivated and professional Customer Service Representative to join our remote team. In this role, you’ll assist customers through email, chat, and phone communications while helping create a positive customer experience.. This opportunity is ideal for someone who enjoys helping people, solving problems, and working independently in a professional environment.. What You’ll Do. Respond to customer inquiries via email, chat, and phone with professionalism and empathy.. Assist customers with account-related questions and support requests.. Provide accurate information about products and services.. Document customer interactions in company systems.. Escalate complex issues to the appropriate teams.. Follow customer service procedures and company guidelines.. Maintain a positive and respectful tone in all interactions.. Help resolve customer concerns efficiently and effectively.. Qualifications. Required. 1+ year of customer service experience. Excellent verbal and written communication skills. Ability to work independently in a remote environment. Basic computer proficiency. Strong attention to detail. Reliable internet connection. High school diploma or equivalent. Preferred. Previous remote work experience. Familiarity with CRM platforms. Experience with email and chat support. Compensation & Benefits. $28–$35 per hour. Estimated annual earning potential: $58,000–$72,000. Benefits & Perks. Flexible part-time scheduling. Remote work opportunity. Paid training. Career development support. Collaborative team culture. Performance recognition. Growth opportunities. Professional and supportive work environment. Why Join Us?. Enjoy a flexible schedule that fits your lifestyle.. Work comfortably from your preferred location.. Earn competitive pay above industry averages.. Build valuable customer service and communication skills.. Apply today to join a team committed to delivering excellent customer experiences.. Please mention the word **REVOLUTIONIZED** and tag RMTM2LjExNi4yMTYuMjM= when applying to show you read the job post completely (#RMTM2LjExNi4yMTYuMjM=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human..