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Bilingual Customer Support Representative GPD Holdings, LLC. dba CoinFlipLocation Information: USA. This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.. Role Description. We’re seeking a Bilingual Customer Support Agent (Spanish and English) responsible for supporting our ATM customers, maintaining compliance standards, and addressing technical issues with our various products.. Supporting our ATM customer base via phone, chat, email and SMS . Handling any functional questions regarding the usage of our ATMs and App . Provide basic cryptocurrency education to our customers . Troubleshoot ATMs and report any noticeable customer or equipment trends . Adhering to all performance expectations . Other duties as assigned . Qualifications. Business fluent in Spanish and English . High School Diploma or equivalent required . Minimum typing speed of 30 WPM . Competent computer literacy . Troubleshooting experience, Microsoft Office familiarity preferred . Technical Acumen (iOS, Android, etc) . Requirements. Basic knowledge of cryptocurrency and blockchains (bonus) . Experience in a compliance heavy environment (bonus) . 1-2 years of previous contact center experience (bonus) . CRM Experience (Salesforce, Zendesk, Hubspot, etc) (bonus) . Familiarity with cloud-based call center software (Five9, NICE, InContact, Softphone, etc) (bonus) . Benefits. Competitive health, dental, and vision insurance plans through BlueCross BlueShield (employer subsidized) . A generous retirement savings plan with company match up to 4% . Performance based bonuses . Paid time off