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Senior Development Support Engineer at Cloudbees. Location Information: USA, Canada. Apply. Description. Job Type:. Full-time. Location:. U.S. or Canada (Preferred regions: West Coast/Central US, Central/Western Canada). Department:. Technical Support. About CloudBees. CloudBees is the leading software delivery platform enabling enterprises to scale software delivery while ensuring security, compliance, and operational efficiency. We empower developers with fast, self-serve workflows across hybrid and heterogeneous environments, offering unmatched flexibility for cloud transformation.. As trusted partners in DevSecOps, CloudBees supports organizations using Jenkins on-premise, transitioning to the cloud, or accelerating their DevOps maturity to drive innovation and achieve their business goals.. Role Overview. As a . Development Support Engineer (DSE). at CloudBees, you will play a critical role in supporting our customers’ DevOps environments. You’ll troubleshoot complex issues, guide best practices, and collaborate across teams to ensure customer success. This role combines technical acumen, problem-solving skills, and customer empathy to create an exceptional support experience that drives customer satisfaction and loyalty.. In addition to direct customer interaction, you’ll contribute to internal tools and knowledge-sharing initiatives that enhance team efficiency. If you thrive on solving technical puzzles and enjoy working in a collaborative environment, this role is for you.. Key Responsibilities. Technical Support:. . . Diagnose and resolve technical issues with products and integrations, including Jenkins, Kubernetes, Docker, and CI/CD pipelines. . Provide recommendations for best practices in DevOps workflows. . Assist with complex setup, configuration, and troubleshooting of tools and environments. . Customer Engagement:. . . Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues. . Actively engage with customers to understand their challenges and provide tailored solutions.. . Contribute to documentation and knowledge bases to ensure customers can self-serve when possible. . Collaboration & Tools Development:. . . Work closely with Engineering, Product, and DevOps teams to escalate and resolve issues effectively. . Develop and enhance internal tools for automating diagnostics and improving team efficiency. . Continuous Learning:. . . Stay updated on evolving DevOps tools, cloud platforms, and software development trends. . Participate in team scrums and collaborative problem-solving sessions. . Requirements. QualificationsMust-Have:. 5+ years experience in Java Application troubleshooting performing JVM analysis using thread dumps, heap dumps, and garbage collector logs. 1-2+ years experience working with Jenkins as an admin/developing jobs/troubleshooting builds. 5+ years experience in Linux system administration and troubleshooting. Hands-on experience with DevOps tools like Kubernetes, Docker, and Git. Familiarity with CI/CD pipelines and related concepts. Excellent problem-solving skills and the ability to work independently. Strong communication skills, with fluency in English (written and verbal). Nice-to-Have:. Proficiency in Java development. Experience with enterprise technologies like LDAP, databases, and REST APIs.. Cloud platform expertise (AWS, GCP, Azure). Certifications in Kubernetes, cloud platforms, or DevOps-related tools. Open source contributions or Jenkins community involvement. Previous experience in a customer-facing technical support role. Why Join CloudBees?. Generous PTO to recharge and spend time with loved ones. A culture of inclusivity, innovation, and global diversity. Opportunity to work with cutting-edge technologies and contribute to DevSecOps transformation. Collaborative environment with opportunities for growth and skill development. CloudBees Commitment to Diversity:.  We believe diversity drives innovation and enables us to serve our global customers better. We are committed to fostering a workplace that reflects the diversity of the Jenkins community and the customers we support.. Note: Beware of recruitment scams. CloudBees does not request sensitive personal or financial information during the hiring process.. Join us and help shape the future of DevSecOps!