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Manager Reporting Solutions at Northwestern Mutual. Location Information: USA. This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.. Role Description. This role involves managing Power BI reporting and data analytics to support business decisions.. Power BI Reporting Expertise: Create and manage Power BI reports. . Transform complex data into insightful, actionable visualizations and dashboards. . Operational Reporting Experience: Deliver accurate and timely reports that drive business decisions. . Call Center Metrics Knowledge: Analyze and optimize call center performance using key performance indicators (KPIs), including first call resolution, average handle time, and customer satisfaction. . ETL/Data Analytics Background: Extract, transform, and load data from various sources to support reporting and analysis requirements. . Leadership: Responsible for people management activities including the direct management of other employees, directing, monitoring, and evaluating day-to-day workflow/quality; assessing and maintaining performance standards and measures, hiring and retention of staff, and employee discipline. . Qualifications. Education: Bachelor’s degree in Business, Information Technology, Data Science, or a related field preferred. . Experience: 5 years of reporting and/or scorecard management or related experience, including experience in a leadership role. . Experience within the financial services industry is a plus, with an understanding of industry-specific regulations and reporting needs. . Skills: Strong analytical skills, attention to detail, and excellent communication abilities. . Proficiency in data visualization tools and techniques. . Leadership: Proven ability to lead and motivate teams, manage performance, and drive results. . Company Description