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Customer Success Agent at UENI Ltd. Location Information: Brazil. We are seeking a proactive and customer-focused Customer Success Agent to join our team. In this role, you will handle complex customer inquiries, drive engagement, manage payment follow-ups, and assist with retention efforts.. You will take ownership of improving customer satisfaction and help reduce churn by ensuring customers derive maximum value from our service.. Key Responsibilities:. ✔ Customer Engagement: Proactively engage with customers to ensure they are successful with our service, offering guidance and best practices.. ✔ Dunning Management: Handle payment follow-ups.. ✔ Retention Efforts: Manage at-risk customers, understand their concerns, and implement strategies to retain them.. ✔ Feedback Loop: Document recurring issues and collaborate with Product, Sales, and Support teams to improve the customer experience.. ✔ Upsell: Recognize and convert upsell opportunities.. ✅ Minimum 1 year of experience in Customer Support, Customer Success, or a similar client-facing role.. ✅ Fluent in English (at least a C1 level). ✅ Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.. ✅ Experience with dunning (payment collections), retention strategies, or subscription-based businesses is a plus.. ✅ Excellent communication (written & verbal) and interpersonal skills.. ✅ Ability to work independently while collaborating with cross-functional teams.. ✅ Familiarity with CRM tools (e.g., Zoho, Planhat) and support ticketing systems.. ✅ Patient, empathetic, and proactive in helping customers succeed.