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Crisis Call Specialist at The Opportunity Alliance. Location Information: USA. This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. . . Role Description. This role involves providing support to individuals and families experiencing a mental health crisis through the Maine Crisis Line.. Answer calls and text/chat messages on the crisis line remotely.. Assess presenting problems and psychosocial stressors of callers.. Complete risk assessments to ensure the safety and well-being of callers.. Use effective programmatic systems to support monitoring progress toward performance measures.. Work collaboratively with Crisis Response Services across the State.. Receive training to become certified as a Mental Health Rehabilitation Technician.. Qualifications. Associate Degree required.. A year or more of crisis or mental health related experience preferred.. Ability to earn the MHRT-CSP certification within 30 days of employment required.. Solid oral communication skills, with the ability to communicate clearly and succinctly.. Ability to manage complex tasks effectively.. Previous experience working in a call center or customer service environment is a plus.. Ability to work independently as well as in a team environment.. Flexible schedule is required.. Requirements. Demonstrated ability to work effectively with complex information.. Ability to become familiar with DSM-V information.. Must demonstrate the ability and willingness to learn documentation software and resource applications.. Ability to use telephone, instant messaging, and chat technology.. Must successfully pass a criminal background check, child protective service check, and sex offender check.. Benefits. Generous paid time off accrual.. 9 paid holidays per calendar year and up to 3 floating holidays per calendar year.. Excellent medical benefits at very reasonable cost.. Dental and Vision insurance options.. Agency paid basic life insurance and STD & LTD disability insurances.. 403(b) retirement with a generous agency match.. Tuition Reimbursement offered once per year through an application process.. Qualified employer under the Public Service Loan Forgiveness (PSLF) program.