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Data Analyst - Customer Data Management at Omnissa Costa Rica S.R.L.. Location Information: Costa Rica. This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.. Role Description. The primary responsibility of this role is to manage and resolve day-to-day data-related cases in Salesforce (SFDC), ensuring data accuracy, consistency, and compliance with internal data governance policies.. Manage and resolve data-related cases in Salesforce (SFDC) . Maintain the integrity of customer, partner, and account master data across systems . Engage with business stakeholders to understand data improvement and focus areas of business for Information Management . Document data management processes and procedures . Gather and analyze business requirements and critical data elements . Deliver recommendations for business process improvements and implement them . Work with cross-functional stakeholders for issue resolution . Experience with ERP/CRM applications, Oracle Cloud, Salesforce.com . Exhibit accountability, ownership, and decision-making capabilities . Hands-on experience in mastering customer data for the organization . Prioritize tasks, manage workload, and handle escalations . Strong verbal and writing skills, ability to work in teams . Identify improvement opportunities and define new processes as applicable . Good office software skills (e.g., Excel, Access, Visio, PPT) . Exposure to building playbooks, SOPs, and KPIs is an added advantage . Excellent knowledge of proactive data analysis in conjunction with business needs . Good understanding of Customer, Transactions, and Products domains . Strong experience in Salesforce.com . Knowledge of data cleansing and standardization tools is an added advantage . Strong knowledge of Customer MDM and integration processes across Salesforce and Oracle Cloud . Qualifications. 3+ years of industry experience in business data analysis . Attention to detail and strong personal organizational skills . Ability to work in a fast-paced, high-volume environment . Flexible and resilient, comfortable with ambiguity . Excellent communication skills, both verbal and written . Requirements. Proven ability to provide guidance and make decisions that require judgment . Experience with identifying improvement opportunities . Strong experience in Salesforce.com . Benefits. Comprehensive digital work platform enabling secure, personalized experiences . Opportunity to work in a company recognized as a leader in its field . Company Description. Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people.. Comprehensive digital work platform that simplifies work . First AI-driven digital work platform for smart, seamless, and secure work experiences . Consistently positioned as a leader in Gartner’s Magic Quadrant for Desktop as a Service (DaaS) . Recognized as a leader in IDC MarketScape reports for EUC . High ratings and positive reviews on platforms like Gartner Peer Insights and TrustRadius . Committed to building a diverse workforce that reflects the communities we serve