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Support Operations Analyst at Infios BR Ltda.. Location Information: Brazil. This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.. Role Description. This role involves ensuring a smooth transition of customers from implementation teams into support.. Assist in managing customer transitions from implementation to support, ensuring all documentation and technical requirements are met. . Support the documentation of processes, best practices, and operational improvements. . Collect and analyze support metrics to identify trends and areas for improvement. . Assist in unit testing changes to the support case management tool (ServiceNow). . Generate software licenses as needed to support the team. . Collaborate with cross-functional teams to enhance overall support processes. . Participate in special projects related to support operations and efficiency. . Generate clear and concise documents, including reports and procedural guides (knowledge articles). . Qualifications. Strong attention to detail and organizational skills. . Ability to prioritize and manage multiple tasks efficiently. . Proficient in basic computer applications and a willingness to learn industry-specific software/tools. . Excellent listening, oral, and written communication skills with strong interpersonal skills. . Possess strong sense of teamwork, integrity, and positive attitude. . Proactive attitude and a willingness to learn and grow in the role. . Fluency in English. . Requirements. Supply Chain and Distribution Industry knowledge and experience (preferred). . Experience in Windows OS, VPN, and Remote Desktop (preferred). . Prior experience with ServiceNow, NetSuite, or other industry standard ticketing system (preferred). . Basic knowledge of software testing concepts (preferred). . Understanding of customer support processes and best practices (preferred). . Experience analyzing data to find trends and insights (preferred). . Benefits. At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. . We meet you on your journey, equipping you with the tools and opportunities to build the future you envision. . We are an equal-opportunity employer and committed to inclusion in the workplace. . We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued.