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Associate Customer Care Professional at Thrivent Financial for Lutherans. Location Information: USA. This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. . . Role Description. This role isn't on the other end of a complaint line, and escalated callers are rare. Instead, you're empowered to provide a call experience that doesn't rely on a script, and you’ll own it from the first "Hello!" to problem resolution.. Work on each unique call from beginning to end to focus on the details needed to find the right solutions and provide a superior call experience.. Help people with similar values to your own to make the most of all they've been given.. Build rapport with callers of diverse backgrounds to accurately assess the situation and present potentially complex solutions.. Quickly navigate multiple systems while engaging callers with clear, concise, and positive language.. Focus on quality and first-call resolution while minimizing processing time or after-call work.. Work daily with individuals driven by a higher purpose, resonating with Thrivent's promise of helping people achieve financial clarity.. Receive dedicated support from tenured teammates, structured and ongoing training, and regular meetings with your manager.. Participate in monthly coaching sessions, structured career advancement programs, and stretch opportunities.. Use your interest in financial services to become an expert in products and programs like annuities, health insurance, life insurance, mutual funds, and beneficiary claims unique to Thrivent.. Qualifications. High school diploma or equivalent experience; post-secondary education is preferred.. Annuity experience preferred.. Successfully passed the SIE exam, preferred.. Successfully complete FINRA Series 6 exams within 90 days of hire/transfer for Annuities product.. Experience navigating complex customer interactions from support through to resolution.. Ability to welcome change and contribute to continuous improvement in a fast-paced work environment.. Requirements. Training: 8:00 a.m. – 4:30 p.m. (Central) Monday through Friday for training duration.. After Training: Work a full-time schedule between the hours of 9:30 a.m. – 6 p.m. (Central), Monday through Friday.. Ability to pass a background check (criminal and financial).. Benefits. Comprehensive medical, vision, and dental (we care about your health).. 401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us).. 4-weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients).. Up to 20 hours of volunteer time off (help the people we serve and the communities we foster).. Corporate gift matching up to 3:1 (where you donate, we’ll donate).. No nights or weekends!. And more!