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Customer Service Representative at Sagility. Location Information: USA. This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.. Role Description. This role involves providing exceptional customer service in a remote setting.. Handle incoming calls promptly and professionally. . Research and provide effective resolutions to customer inquiries. . Accurately document call details. . Communicate empathetically and diplomatically with clear, professional articulation. . Meet team goals for quality and customer satisfaction daily. . Qualifications. Commitment to excellence and a positive attitude. . Strong communication and interpersonal skills. . Comfort in a fast-paced, team-oriented environment. . Proficiency in navigating computer applications. . Desire to exceed customer expectations and grow professionally. . Previous healthcare experience is a plus. . At least 1 year of experience in a call center environment is required. . Requirements. Must be 18 years or older. . High School Diploma or equivalent. . Minimum of 1 year at a single job, preferably in customer service. . Reliable attendance, with no absences in the first 90 days. . Typing speed of at least 25 WPM. . Hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download. . Secure, private work area at home. . Flexible availability, including weekends. . Benefits. Competitive pay: $11.00–$14.00/hour (bilingual representatives: $15.00/hour). . Performance-based incentives. . Paid training in a cutting-edge virtual training environment. . Comprehensive health coverage (available after 90 days). . Employee wellness and engagement programs. . Career advancement opportunities—90% of our leaders started as Customer Service Representatives. . Daily Pay. . Medical, Dental, and Vision coverage. . Life Insurance. . Short-Term and Long-Term Disability options. . Flexible Spending Account (FSA). . Employee Assistance Program. . 401(k) with employer contribution. . Paid Time Off (PTO). . Tuition Reimbursement.