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CX & Operations Specialist at Anavah Talent. Location Information: Philippines. About the Role. A fast-growing U.S. telecom startup is seeking a CX & Operations Specialist to deliver premium customer service and support operational workflows. This hybrid role combines front-line customer support with back-office operations. You’ll manage account updates, port-in processes, and technical troubleshooting while helping refine workflows to support the company’s growth.. This is a 40+ hour role ideal for someone who thrives in fast-paced, tech-driven environments and takes pride in delivering exceptional service..  . Remote – Philippines | Full-time (Monday–Saturday, U.S. CST hours) | $6–$7/hour.  . What You’ll Do. Respond to customer inquiries via voice, email, and chat with professionalism and empathy.. Handle port-in processes, service migrations, and account updates accurately.. Troubleshoot technical and service-related issues, escalating complex cases as needed.. Maintain updated records in CRMs and operational dashboards.. Collaborate with the Operations Team Lead and share insights to improve processes.. Requirements. 2+ years in customer-facing or operations roles (BPO, telecom preferred).. Strong telecom background, especially in port-ins or account transfers.. C1 English proficiency, confident with U.S.-based customers.. Skilled with CRMs and quick to learn new systems.. Detail-oriented, solutions-driven, and reliable under pressure.. Full-time availability, Monday–Saturday, U.S. CST hours..  . Preferred Requirements. Experience in premium customer service environments.. Familiarity with telecom tools, fraud monitoring, or startup operations.. Benefits. Work From Home. Training & Development