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Customer Support Analyst at Best Hire. Location Information: Bulgaria. Start Date:. Mid-August. . Work Model:. Remote (only from Sofia, Bulgaria). . Languages Required:. Norwegian (C1/C2) and English (B2+). . Sector:. Fintech Digital Payments & Money Transfers. . Employment Type:. Full-time. . Job Overview. . We are looking for a . Customer Support Analyst. fluent in . Norwegian and English. to join a fast-paced . Fintech customer care team. . This role is fully remote but available . only for candidates based in Sofia, Bulgaria. . You will provide assistance for . money transfer transactions. , addressing customer inquiries, troubleshooting issues, and ensuring client satisfaction.. . Key Responsibilities. . . . Handle customer queries via phone, email, or chat regarding money. transfers and payment issues. . . Investigate transaction delays, errors, and account concerns. . . . Guide users through platform processes including KYC, account verification, and troubleshooting. Maintain up-to-date knowledge of fintech products and compliance requirements. . . Escalate complex cases to internal departments as needed. Deliver a high standard of customer experience in line with brand expectations. . . Requirements. . . . Fluency in . Norwegian. (C1/C2) and strong command of . English. (B2 minimum). Residence in . Sofia, Bulgaria. is mandatory (remote work possible only from Sofia). . . Strong communication and problem-solving skills. Previous experience in . customer support. , ideally within . Fintech, Banking, or Payment services. . . Ability to multitask in a dynamic, performance-driven environment. . . . Tech-savvy and quick to adapt to new platforms and tools. . . . What We Offer. . . . Full-time remote position from Sofia. . . . Structured onboarding and training program. . . . International and multicultural team environment. . . . Opportunities for career growth within a fast-growing fintech client. . . . Supportive management and continuous development. . . . Apply Now. . If you are ready to build your career in the fintech industry and deliver first-class customer support in Norwegian and English, we would love to hear from you.. . Apply today and join us this August from the heart of Sofia.