We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

L3 Support Engineer at ScalableOS. Location Information: Philippines. This is a remote position.. . SUMMARY. The . Level 3 Support Engineer. is a critical role within the company, serving as the last line of support for technical issues escalated by end-users and internal teams. This fast-paced position requires advanced troubleshooting skills, technical expertise, and a proactive approach to ensure seamless operations for our clients. . . JOB RESPONSIBILITIES. Incident Management:. Diagnose and remediate alerts from monitoring platforms.. Troubleshoot and resolve hardware, software, and network issues.. Respond to and resolve emergency outages per client-specific escalation plans.. System and Security Maintenance:. Implement security patches and updates provided by the company security team.. Conduct system updates, such as Server OS and firmware upgrades.. Review and remediate security vulnerabilities.. Deployment and Configuration:. Support remote deployment tasks, including application installations and system configurations.. Assist with after-hours changes, ensuring minimal client disruption.. Virtualization and Networking:. Troubleshoot and maintain VMware environments.. Configure and manage VPNs, DNS, DHCP, firewalls, and routing rules.. Documentation and Communication:. Document issue resolutions and processes in the company ticketing system.. Develop technical documentation for client-specific systems and tools.. Effectively communicate complex technical concepts to non-technical audiences.. Continuous Improvement:. Recommend process improvements to enhance support efficiency.. . QUALIFICATIONS. Technical Expertise:. Strong knowledge of Microsoft Server, Active Directory, and related services.. Experience with VMware hypervisors.. Proficiency in Microsoft 365 and Entra.. Familiarity with security vulnerability assessments and remediation.. Soft Skills:. Exceptional problem-solving and time-management abilities.. Strong written and verbal communication skills.. Ability to maintain professionalism under pressure.. Operates effectively in a team setting with minimal supervision.. . JOB REQUIREMENTS. Should be willing to accept a long-term work-from-home arrangement.. Should be amenable to a permanent night shift schedule.. Benefits. Full Philippine Statutory Benefits. 13th month Pay. De Minimis Allowance. Night shift differential pay. PTO. Health insurance. Life insurance - (maximum of PHP 3M coverage). Equipment