We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Preferred Technical Support Advisor at Domo. Location Information: USA.  . COMPANY OVERVIEW. Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.. POSITION SUMMARY. As a member of the Preferred Technical Support Team, you play a key role in the daily success of our customers. You will be focused on developing strategic relationships, assisting clients with their digital transformation, and increasing brand loyalty and referenceability . You will join an enthusiastic, fast-paced, and dynamic team.  Domo thrives on providing a world-class customer experience. A successful candidate will have demonstrated sustained exceptional performance, innovation, creativity, insight, and good judgment..  .  . KEY RESPONSIBILITIES  . Provide exceptional service by connecting, solving, and building relationships with our customers for each interaction;. Thinking outside the box to effectively solve customer concerns and issues;. Continually learn and improve your knowledge of Domo’s platform to help provide an exceptional interaction;. Provide timely (SLAs), constant, and ongoing communication with customers regarding their support cases until those cases are solved.. JOB REQUIREMENTS . Bachelor's degree in a technical field (computer science, mathematics, statistics, etc.) or 3-5 years related experience and/or training;. Exceptional ability to build trust and communicate with customers in order to fully meet their needs;. Advocate for our strategic customers with internal teams and during account planning; . Strong SQL experience;. 3 - 5 years of experience in technical support or software application support;. Experience with one or more of the following is highly preferred: programming languages, relational databases, HTML / Java Script / content development;. Excellent verbal (telephone) and written communication skills and professional etiquette;. Flexible and adapts well to rapid change;. Availability to travel up to 20% to customer locations (safety and business need permitting).. LOCATION: American Fork, UT or Remote. BENEFITS: . https://www.domo.com/company/careers/culture.  . Domo is an equal opportunity employer.. #LI-SC1. #LI-Onsite