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Program Manager, Marketing Concierge Services at The Channel Company. Location Information: UK, Spain. Role Overview: . As a Program Manager, Marketing Concierge Services you will lead our dynamic team in a multifaceted role encompassing client and team management, financial oversight, problem-solving, and commercial expertise. This role requires demonstrated leadership skills, exceptional people management abilities, and a track record of successfully delivering complex programs. You will play a pivotal role in driving the success of our accounts while fostering a culture of excellence and collaboration within the team. . Key Responsibilities: . Lead and mentor teams, providing guidance, support, and development opportunities. . Cultivate strong relationships with client stakeholders, fostering regular engagement and trust. . Confidently present company and line of business offerings to clients, showcasing comprehensive understanding and strategic insights. . Oversee the delivery of multiple projects, promoting consistency, inter-regional collaboration, and best practice sharing. . Provide project structure by defining project objectives, scope, and requirements based on client needs and expectations. Ensure alignment with project timelines, resources, and deliverables . Assume accountability for the global success of assigned accounts, driving growth and profitability. . Participate in account planning calls, providing strategic insights and essential information, and maintaining accurate records. . Ensure the financial health of accounts and strategically allocate and manage resource, striving for profitability in all client projects and managing budgets effectively.  . Maintain up-to-date information in Salesforce regarding OIPs for managed accounts. . Ensure project managers and delivery teams meet project objectives, key performance indicators (KPIs), and quality standards. . Identify and mitigate financial risks for accounts, developing contingency plans as necessary. . Identify client needs and propose relevant solutions, leveraging deep industry knowledge. . Act as the escalation point for clients, addressing issues or blockers encountered during project delivery with professionalism and efficiency. . Foster upselling opportunities with existing clients for additional products or services, driving revenue growth. . Scope new projects, negotiate terms, and ensure legal documentation (contracts, MSA’s, NDA’s) is in place. . Align appropriate talents and skill sets within the team to meet client requirements, fostering a culture of collaboration and excellence. . Stay abreast of industry trends, market dynamics, and competitive landscape.  . Contribute to talent retention by actively listening to team members, providing mentorship, and addressing risks or providing positive feedback to the business. . Support higher management by leading initiatives in other functional areas such as new product development, quarterly workshops, and best practice sharing. . Skills Required: . Exceptional leadership abilities, demonstrated through effective people management and team development. . Excellent verbal and written communication skills. . Strong relationship-building skills. Ability to establish trust, understand client needs, and foster long-term partnerships. . Effective time management and prioritization. . Adaptability and Resilience. . Strong interpersonal skills, adept at engaging with senior stakeholders and managing complex conversations. . Interest in the IT and marketing industry, with knowledge of market trends and emerging technologies. . Financial acumen, capable of managing budgets, analysing financial data, and ensuring profitability. . Ability to work effectively under pressure while maintaining a calm and positive demeanour. . Excellent listening skills, with the ability to understand and address client needs. . Comfortable making decisions and navigating uncertainty with confidence and poise. . Ability to connect various elements and translate abstract concepts into actionable plans and processes. . Proactive, energetic, and driven individual with a passion for driving success and growth. . Benefits. 35 hours of work per week. Generous Holiday package + National bank holidays. Opportunity to join a growing business with lots of opportunities to influence.. 100% Remote working. We have the best of both worlds with a historical remote working setup and an office in London or Madrid.. Temporary International Remote Working Opportunities. Life assurance scheme. Employee referral scheme. A tailored training and induction plan - we want you to succeed!. Regular recognition rewards - be recognized and rewarded for day-to-day actions where you go above and beyond, and consistently deliver. Volunteering days. The opportunity to work within a globally diverse team. The opportunity to learn new skills in an ever-changing and adaptable business.