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Customer Experience Representative I at Blue Stream Fiber. Location Information: USA. The CX Rep I is an entry-level position responsible for handling basic customer inquiries and support requests. This role is essential in providing first-level support and ensuring a positive customer experience. As the initial point of contact, the CX Rep I will address and resolve straightforward issues, escalating more complex queries to higher-level representatives, leads and supervisors as needed.. Key Responsibilities. Handle inbound customer calls and emails, providing basic support and information.. Resolve customer inquiries related to billing, account changes, and issues promptly and accurately.. Document customer interactions and update customer records in the system.. Maintain a high level of professionalism and customer service.. Participate in training sessions to stay updated on company products and services.. Successfully upsell products or services to existing customers. Escalate unresolved or complex issues to CX Rep II, III, Leads or Supervisor or internal partners as necessary.. Meet or exceed key performance indicators (KPIs) set by manager and department.. Performs other duties as assigned.. Skills, Knowledge & Expertise. High school diploma or equivalent.. Excellent communication and interpersonal skills.. Basic computer proficiency and familiarity with CRM systems and Microsoft Office.. Two years of related experience in a call center environment preferred.. We require a minimum internet speed of 30 mbps download and 10 mbps upload. A speed test will be required. A designated work area free from any distractions or interruptions. Ability to participate in 2 weeks of Virtual Training. Ability to handle multiple tasks and work in a fast-paced environment.. Strong problem-solving skills and attention to details.. Job Benefits. Medical, Dental and Vision. PTO & Holidays. 401K + Match. Life Insurance. FSA & HSA. Short Term/Long Term Disability. Legal Plan Support & EAP