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Customer Care Representative at Magnificent Differences Consulting, LLC. Location Information: USA. Salary Range: . $17.00 - $20.00 per hour. This is a 5-month temporary assignment with the possibility to convert to a full-time employee. . Core Responsibilities. Resolve customer issues and concerns via phone, web, or e-mail correspondence.. Process applications, application audits, and other related work in a timely and accurately.. Provide guidance regarding certification pathways and eligibility requirements.. Maintain accurate customer database.. Work with department(s) to develop and facilitate customer communications.. Maintain knowledge on company policies and program updates.. Enhance and document processes and procedures as required.. Maintain high levels of professionalism and phone etiquette at all times.. Required Education/Experience. High School Diploma or equivalent required. Some college, Associate Degree or equivalent preferred; and . Minimum of one year experience in an office environment or customer services. Required Qualifications/ Skills. Good interpersonal skills with ability to interact effectively, efficiently, and professionally with individuals at all levels of the organization as well as external contacts. Demonstrated skill in writing concise, logical and grammatically correct letters and reports. Strong communication, organizational and collaborative skills. Ability to apply attention to detail. Strong customer service skills. Consistent attention to detail.. Ability to work in a team environment. Ability to maintain positive attitude under stressful conditions. Work independently and be able to solve basic problems. Ability to operate standard office equipment, such as copier and fax machines. Basic Knowledge of Microsoft Office Suite. Experience Requirements. Entry Level