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Customer Service Representative at Stanley Industrial & Automotive, LLC. Location Information: USA. This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.. Role Description. As a Customer Service Representative you’ll be part of our Mac Tool team working as a remote employee. You’ll get to:. Answer on average 80 inbound calls per day . Utilize internal systems such as AS400 / Web / Salesforce to provide service to callers . Take product orders, look up product information, research charges and credits to customer accounts . Offer products as an addition to our customer’s orders while on the phone as a part of normal phone interaction . Handle complaint resolution competently by demonstrating the ability to openly listen, asking questions to clarify requests, relating empathetically and responding in a professional way . Quickly interpret customer, product, and shipment information . Demonstrate strong customer service skills while on the phone . Continuously improve personal skill sets by gaining knowledge of internal systems and by completing e-learning courses . Represent Mac Tools in a professional and courteous manner through quality phone conversation and written correspondence . Qualifications. Strong customer service skills including listening, relating, initiative, and focused on providing the customer quality support . Superior follow-up and cross functional skills . Strong attention to detail . Able to adapt and prioritize work to support our customers . Requirements. Key Metrics: Call Quality, Written communication quality, Accuracy of work including order input, return input and all correspondence internal and external, Phone productivity, Attendance, Quarterly training course completion . Benefits. Competitive salary . Medical, dental, life, vision, wellness program, disability . 401(k), Employee Stock Purchase Plan . Paid time off and tuition reimbursement . Discounts on Stanley Black & Decker tools and other partner programs