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Customer Service Representative at ModivCare Solutions, LLC. Location Information: USA. This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.. Role Description. This role involves making a positive impact on members' lives by being a first contact for questions about our service offerings.. Resolve member concerns while ensuring requests are processed accurately and timely . Follow structured protocol and scripts to document conversations . Speak with members daily and answer their transportation questions . Support members in their journey towards positive health outcomes . In this role, you will:. Receive and document customer concerns while ensuring all relevant information is correct in a timely manner . Ensure all company procedures are followed . Ensure accurate trip data is input in our systems . Demonstrate a personal commitment to producing high-quality work . Refer unresolved customer grievances to designated department for further investigation and resolution . Multitask effectively and efficiently to extract necessary information from multiple systems . Review and educate members on our services and their insurance coverage . Qualifications. High School Graduate or General Education Degree (GED) . 0-2 years of related experience . 6+ months contact center experience OR customer service experience . Strong organization skills, written, and verbal communication skills . Ability to type 35wpm or more . Proficiency in Microsoft Office Suite . Requirements. Must live in Texas . High Speed Internet of 25MBPS download and 5MBPS upload . Ability to directly hardwire to your modem . Dedicated work area that is separated from other living areas . Attend 100% of training, on camera for the first 30 days of employment . Answer a high volume of calls up to 100+ calls per day . Ability to talk and type simultaneously in a clear and concise manner while interacting with customers . Work overtime as required . Ability to work independently under general supervision . Sound decision-making and problem-solving skills in a fast-paced environment . Benefits. Medical, Dental, and Vision insurance . Employer Paid Basic Life Insurance and AD&D . Voluntary Life Insurance (Employee/Spouse/Child) . Health Care and Dependent Care Flexible Spending Accounts . Pre-Tax and Post-Tax Commuter and Parking Benefits . 401(k) Retirement Savings Plan with Company Match . Paid Time Off . Paid Parental Leave . Short-Term and Long-Term Disability . Tuition Reimbursement . Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)