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Spanish Speaking Customer Service Representative at Nightowl. Location Information: Philippines. We are seeking a . Spanish-speaking Customer Service Representative. to join our growing team. In this role, you will be the first point of contact for our Spanish-speaking customers, providing assistance, resolving issues, and ensuring a positive customer experience. You will handle inquiries via phone, email, chat, or other communication channels, while maintaining professionalism, empathy, and efficiency.. Key Responsibilities. Respond to customer inquiries in . Spanish and English. , providing accurate information and solutions.. Assist customers with product or service-related questions, troubleshooting, and order support.. Manage customer accounts by processing requests, updating information, and documenting interactions.. Escalate complex issues to the appropriate departments when necessary.. Maintain a high level of customer satisfaction by delivering timely, friendly, and effective service.. Meet performance targets, including response time, resolution rate, and customer satisfaction scores.. Contribute to a team-oriented environment, supporting colleagues and sharing knowledge.. Skills, Knowledge and Expertise. Fluent in Spanish and English. (written and spoken).. Previous experience in customer service, call center, or a related field is preferred.. Strong communication and active listening skills.. Ability to multitask, problem-solve, and work under pressure.. Tech-savvy with proficiency in using CRM systems, ticketing tools, and Microsoft Office/Google Suite.. High attention to detail and a customer-first mindset.. Benefits. Above market salary. HMO on Day 1 for principal and two dependents. Government-mandated benefits. Performance-based Incentives. Quarterly Company Events. 1,000 PHP De Minimis. Equipment and software provided