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ServiceNow Architect at ARI Automotive Rentals Inc. Location Information: USA. This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.. Role Description. This role involves architecting and designing scalable, enterprise-grade ServiceNow solutions across all major modules including ITSM, ITOM, ITAM, SPM.. Lead the implementation of platform-wide enhancements, integrations (REST/SOAP APIs, MID Server, etc.), and custom applications aligned with business goals. . Define and maintain architectural standards, governance models, and security protocols for the ServiceNow platform. . Evaluate and incorporate emerging ServiceNow capabilities, including Now Assist AI, Virtual Agent, and predictive intelligence, into platform strategy. . Collaborate with business and IT stakeholders to translate complex requirements into actionable platform features and workflows. . Develop and maintain a multi-year ServiceNow roadmap that supports enterprise digital transformation and operational efficiency. . Promote adoption of out-of-the-box functionality and minimize technical debt through thoughtful customization strategies. . Provide technical leadership and mentorship to ServiceNow developers and administrators across the organization. . Qualifications. Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical discipline. . ServiceNow Certified System Administrator and Certified Application Developer required; Certified Technical Architect and additional module-specific certifications (e.g., ITOM, ITSM, SPM) highly desirable. . Formal training or demonstrated proficiency in enterprise architecture frameworks (e.g., TOGAF), ITIL v4, and Agile methodologies. . Familiarity with AI/ML concepts and their application within ServiceNow (e.g., Now Assist, predictive intelligence, performance analytics). . Proficient in productivity and collaboration tools including Microsoft Office Suite, SharePoint, Visio, and project management platforms. . Requirements. 7+ years of progressive experience in ServiceNow platform architecture, development, and administration within large enterprise environments. . Proven track record of leading end-to-end ServiceNow implementations, upgrades, and integrations across multiple business domains. . Deep expertise in ServiceNow data models, scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and CMDB design. . Experience designing and executing platform expansion strategies, including AI-driven features, custom applications, and cross-functional workflows. . Strong understanding of ITIL principles and enterprise service management practices, with ability to align platform capabilities to business outcomes. . Demonstrated ability to influence senior stakeholders, manage competing priorities, and deliver strategic platform enhancements under tight timelines. . Leadership of team of small number direct reports desirable but not required. . Benefits. Health Insurance . Vision Insurance . Dental Insurance . Life and Disability Insurance . Flexible Spending and Health Savings Accounts . Employee Assistance Program . 401(k) plan with Company Match . Paid Time Off (PTO) . Paid Holidays, Bereavement, and Jury Duty . Paid Pregnancy/Parental leave . Paid Military Leave . Tuition Reimbursement