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Application Support Engineer at Sutherland. Location Information: India. Company Description. About Sutherland: . Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.. Sutherland. Unlocking digital performance. Delivering measurable results. Job Description. Administer and maintain . Oracle WebLogic Server. (11g and 12c), including server configurations, deployments, and health monitoring.. Create, configure, and manage . JMS queues and topics. ; resolve issues related to stuck messages or delivery failures.. Troubleshoot application and infrastructure issues related to . WebLogic and JMS. components.. Support . application deployments. through . Kubernetes (EKS). clusters, ensuring smooth rollout and rollback procedures.. Work with . Jenkins. for building and deploying applications using . Docker images. .. Maintain and optimize . CI/CD pipelines. ; support feature flag deployments using . Unleash. .. Perform . application performance monitoring. using . Dynatrace. ; take proactive action on performance alerts.. Analyze logs and system behavior using the . ELK Stack. (Elasticsearch, Logstash, Kibana).. Provide operational support within an . AWS cloud environment. , including deployment and basic troubleshooting of cloud-native applications.. Use . Linux and Solaris. for application-level troubleshooting and basic OS operations.. Handle . JIRA. tickets for incidents, tasks, and change requests in line with SLA expectations.. Participate in . 24/7 monitoring and support. for critical applications and systems, including on-call rotations.. Qualifications. 3+ years of hands-on experience with . Oracle WebLogic Server (11g/12c). .. Strong understanding of . JMS. concepts, including queue/topic creation and message flow troubleshooting.. Experience with . Kubernetes (preferably Amazon EKS). for application deployment and management.. Familiarity with . Jenkins. , . Docker. , and deployment automation.. Good knowledge of . CI/CD pipelines. , including feature flag tools like . Unleash. .. Proficiency in monitoring tools like . Dynatrace. and log analysis using . ELK Stack. .. Working experience with . AWS services. , particularly in application hosting and support.. Strong troubleshooting skills for WebLogic, JMS, and containerized applications.. Working knowledge of . Linux and Solaris. , with command-line proficiency.. Experience with . JIRA. or similar ticketing tools.. Comfortable with . 24/7 production support. , including handling critical incidents and root cause analysis.. Additional Information. All your information will be kept confidential according to EEO guidelines.