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Senior Project Manager at Ciena Communications, Inc.. Location Information: Canada. This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.. Role Description. Ciena is seeking a dynamic Senior Project Manager to join our Global Services Team. This role is pivotal in driving the growth and optimization of Gainsight, Kantata, Salesforce, and other in-house tools that enable seamless business transactions.. Develop and maintain comprehensive project plans and resource utilization schedules for multiple concurrent projects and operational activities. . Collaborate with Business Functional Leads and System Implementors to prioritize requirements, estimate efforts, and allocate resources to meet project execution and tracking goals. . Coordinate and lead project activities to ensure timely delivery of required functionality within budget constraints. . Monitor project resources, tasks, risks, and milestones, implementing adjustments as necessary through defined change control procedures. . Manage day-to-day project activities for cross-site teams, assigning responsibilities, setting expectations, and motivating team members toward achieving objectives. . Provide input for vendor negotiations and manage vendor relationships within contract parameters. . Prepare management reports for project sponsors and develop gating documents to support project milestones. . Qualifications. 5+ years of experience as a Project Manager, with significant Salesforce expertise during this timeframe. . Proficiency with at least three of the following tools: Gainsight, Kantata, Salesforce, Snowflake, Zoom, PowerApps, Teams. . Hands-on experience with JIRA for user story writing, issue creation, and backlog management, along with SharePoint for project management. . Expertise in Agile methodologies, SCRUM, and Scaled Agile Framework (SAFe); certifications in SAFe or SCRUM Master are highly desirable. . Proven experience managing projects across multiple locations, including global teams. . Exceptional customer service, verbal and written communication, and organizational skills. . Strong problem-solving, analytical abilities, and a team-oriented approach to project delivery and cutover. . Requirements. Familiarity with additional business tools and platforms that complement the role's requirements. . Experience with advanced data migration strategies or validation techniques. . Background in driving high-impact vendor negotiations and contract management. . Knowledge of advanced Agile practices or frameworks beyond SAFe and SCRUM. . Expertise in creating innovative solutions for cross-functional collaboration. . Benefits. Comprehensive benefits package, including medical, dental, and vision plans. . Participation in 401(K) (USA) & DCPP (Canada) with company matching. . Employee Stock Purchase Program (ESPP). . Employee Assistance Program (EAP). . Company-paid holidays, paid sick leave, and vacation time. . Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence.