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Implementation Manager at Kivo. Location Information: USA. Implementation Manager (Life Sciences SaaS). • . Location:. Portland, OR or Remote (U.S. required) . • . Function:. Professional Services . • . Reports to:. Head of Services. Role summary. Own end-to-end implementations of the Kivo platform for biopharma and med-device customers. You'll run projects from scoping through go-live and support, coordinating closely with . Customer Success, Data Migration, Technical Support, and Product. to deliver validated, audit-ready outcomes on time and within scope. Responsibilities span solution design/configuration, integrations, training, and post-go-live stabilization—consistent with life-sciences best practices. . What you'll do. Plan & deliver. multiple implementations concurrently: project charter and plan, timelines, RAID, status, risk/issue escalation, stakeholder comms, and executive readouts.. Facilitate discovery & design. workshops; translate regulated process requirements into configured solutions and documented decisions.. Own validation workstream. with a risk-based approach: author/review plans, requirements, test protocols, traceability, deviations, and final reports aligned to . 21 CFR Part 11 / Annex 11. expectations.. Drive change management:. defect triage, go-live readiness, training enablement, and post-go-live support.. Partner cross-functionally. with Sales to deliver value, with CS for success plans,  with Support on SLAs/hand-off, and with Product for backlog/feedback. Own scope & quality:. SOW adherence, acceptance criteria, and measurable outcomes (time-to-value, CSAT, on-time delivery).. What you've done. 5–8+ years. delivering enterprise software implementations for . life-sciences. (e.g., eQMS, eTMF, RIM, CTMS, EDMS); vendor or consulting background (Veeva, MasterControl, IQVIA, or similar).. Demonstrated ownership of . validation in regulated environments. (GxP; 21 CFR Part 11 / Annex 11) and creation of CSV/CSA deliverables.. Hands-on with . data migrations. and . integrations. (APIs/iPaaS), plus configuration of SaaS quality/regulatory systems.. Strong project leadership: multi-workstream delivery, stakeholder management, crisp status/risk comms; . PMP. a plus.. Excellent facilitation and documentation skills; comfortable “rolling up sleeves” on design, testing, and cutover. . Nice to have. Experience with platforms like . Vault (Quality/RIM/Clinical). , . MasterControl. , . TrackWise/ETQ. , or related.. Familiarity with eClinical and regulatory content processes (submission/registration, TMF, deviations/CAPA, training).. PSA/Jira/Confluence proficiency; prior consulting or SI experience.. How we'll measure success. On-time/on-scope go-lives. and reduced time-to-value. Validation/audit readiness. at go-live. CSAT/NPS. , low escalation rate, clean hand-off to CS/Support. Data migration quality (reconciliation/defects) and adoption KPIs