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Customer Service Agent at Remote Recruitment. Location Information: South Africa. Customer Service Agent. Location:. Remote. Job Overview. Remote Recruitment is eager to find a dedicated . Customer Service Agent. to join our dynamic team. In this role, you will be the primary point of contact for our customers, addressing inquiries, providing information, and resolving issues with a focus on delivering exceptional service. Your role is instrumental in enhancing customer satisfaction and loyalty.. If you are enthusiastic, have a passion for helping others, and possess strong communication skills, this could be the perfect opportunity for you!. Requirements. Key Responsibilities. . Handle incoming customer inquiries via phone, email, and chat in a friendly and professional manner.. . Provide accurate information regarding products, services, and order status.. . Resolve customer complaints effectively and with empathy, ensuring a positive experience.. . Document customer interactions, feedback, and resolutions in our CRM system.. . Follow up with customers to ensure their issues are fully addressed and satisfaction is achieved.. . Collaborate with team members to improve processes and enhance customer experiences.. . Participate in ongoing training sessions to stay current with product knowledge and customer service techniques.. . Requirements. . Previous experience in a customer service role is preferred, but not required.. . Strong verbal and written communication skills.. . Ability to listen attentively and respond appropriately to customer needs.. . Excellent problem-solving skills and a proactive approach to challenges.. . Familiarity with customer service software and CRM systems is a plus.. . Ability to work independently and maintain productivity in a remote setting.. . High school diploma or equivalent; a degree in a relevant field is advantageous.. . Flexibility to work various shifts as required.. . Benefits. . Work From Home. . Training & Development. . About the company. We connect top-tier . South African talent. with leading . UK and European companies. through remote work opportunities. As a . specialist recruitment firm. , we help businesses scale with skilled professionals while providing job seekers with life-changing career prospects.. Our expertise spans . technology, finance, marketing, HR, and business support. , ensuring the perfect match between talent and employer needs. We prioritise . culture fit, career growth, and seamless remote hiring. —empowering professionals to thrive in global roles.. Join us and take your . career beyond borders!