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Data Analyst at Arise Virtual Solutions. Location Information: USA. Around since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions! .  . Our Core Values: . Relentlessly Pursue Excellence. Empower People & Partners . Make a Difference. No Boundaries. Embrace Possibilities.  . At Arise, we are looking for a skilled and detail oriented . Data Analyst. who will play a crucial role in optimizing our strategies through accurate and insightful reporting and analysis. You will be responsible for gathering, analyzing, and interpreting data related metric trends, and producing . comprehensive reports that drive actionable insights.. Responsibilities. Collect and analyze data related to workforce management, including call volumes, service levels, agent performance, and other key metrics.. Maintain & publish comprehensive reports at day level, week level, month & quarter level including dashboards that provide a clear understanding of performance and efficiency (metrics like Shrinkage, Attrition, Graduation rate, AHT, Occupancy, Service level etc).. Identify trends and patterns in data & provide recommendations for process improvements and optimization both internal & external facing.. Collaborate with cross-functional teams to understand business requirements and translate them into meaningful reporting solutions. (Focus on qualitative & actionable reporting). Monitor, track & publish metric comparisons (Budget vs Assumption vs Actual’s). Work with internal WFM poc’s, Customers & Finance in identifying and resolving gaps if any.. Perform regular audits to ensure data accuracy and integrity in relation to WFM Department Enterprise Reports, Dashboards, MBR & QBR deck data inputs etc.. Continuously analyze and evaluate the effectiveness of workforce management strategies and make recommendations for improvement. (Reduce Cost per Reports @ Arise) & find opportunities to Automate/Transform business reporting.. Stay updated on industry best practices in workforce reporting and analytics.. Qualifications & Requisites:. Proven experience as a Data/Reporting Analyst or in a similar analytical role in BPO for a minimum of 4-5 years. Proficiency in data analysis tools and techniques, such as Excel, PowerBI, SQL, and data visualization tools (e.g., Tableau).. Hands-on experience and familiarity with workforce management and ACD systems, (i.e. Avaya, TCS, IEX, Verint, Teleopti etc). Strong analytical and problem-solving skills, with keen attention to detail.. Excellent verbal & written communication skills, with the ability to present complex data clearly and concisely.. Strong understanding of workforce management metrics and reporting needs.. Ability to work independently and collaboratively in a fast-paced environment.. Excellent time management skills, with the ability to prioritize and meet deadlines.. Ability and willingness to work flexible shifts‚ as necessary‚ after hours & weekends if required.. Degree in computer, Science or Mathematics, or a related field (Preferred, Not Mandated). Success Measures. Achievement on WFM Enterprise reporting tasks (On time & Accuracy). Achievement of KPI’s as per scorecard agreed (Internal / External facing). Customer satisfaction score based on survey / feedback secured.. When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V