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Specialty Pharmacy Insurance Verification Script Writer at Mercor. Location Information: USA. This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.. Role Description. We are seeking a Contractor with experience in healthcare, insurance verification, and specialty pharmacy operations to support an AI lab in building advanced automation tools for payer communication. This role focuses on creating high-quality benefits investigation call scripts used to guide phone interactions with insurance payers.. Develop and refine structured phone call scripts for collecting eligibility and benefits details for specialty medications. . Translate payer requirements and notes into clear, natural-language questions that ensure accurate and auditable responses. . Incorporate payer-specific nuances, such as medical vs. pharmacy benefits, prior authorization rules, step therapy, and specialty distribution pathways. . Continuously improve scripts based on feedback from QA and real-world payer interactions. . Maintain consistency, accuracy, and compliance across all documentation. . Qualifications. Background in specialty pharmacy operations, payer communications, or benefits investigation. . Strong understanding of insurance concepts for specialty medications, including coverage restrictions, NDC, J-codes, HCPCS, and ICD-10. . Proven ability to write precise, conversational scripts that guide others to extract complete payer information. . Excellent written communication and documentation skills with strong attention to detail. . Prior experience conducting payer calls or working in benefits verification is a plus. . Company Description. This position is a contract-based opportunity through Mercor, hiring on behalf of a leading AI lab developing tools for healthcare process automation. You will collaborate with teams that combine pharmacy operations expertise and AI-driven workflow optimization.. Commitment: ~20-30 hours/week . Type: Contractor (Independent) . Location: Remote