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Technical Writer at Fyxer. Location Information: UK, South Africa. About FYXER People. At FYXER People, we redefine executive and business support through exceptional problem-solving, proactive execution, and advanced integration of technology and AI. We partner with purpose-led leaders who value strategic partners capable of swiftly turning complexity into clarity and challenges into opportunities.. As a Technical Writer, your key strengths include a detail-oriented mindset, exceptional communication skills, and a practical ability to translate complexity into simplicity. You’re tech-savvy and naturally lean on tools, including AI, to research, structure, and deliver high-quality documentation. Whether your background is in technical writing, operations, product support, or customer success, you thrive on creating clear, accurate, and user-friendly content that helps people work smarter and more effectively.. Join a culture that prioritises clarity, practical innovation, and the seamless integration of human intuition with tech and AI efficiency.. Requirements. We are seeking a skilled and detail-oriented Technical Writer to support one of our clients in creating high-quality documentation and training materials. In this role, you’ll work closely with client stakeholders, subject matter experts, and creative teams to transform complex technical concepts into clear, engaging, and accessible content.. This opportunity is freelance-based and project-driven, with varied scope depending on the client’s needs.. Main project scope. Developing, organising, and maintaining training content in multiple formats including playbooks, API references, integration guides, online courses, face-to-face training, and end-to-end curriculum design.. Translating complex technical concepts (e.g., AI, APIs, developer tools, cybersecurity) into simple, engaging learning content for technical and non-technical audiences.. Creating enablement materials such as presentation decks, demo guides, eLearning modules, videos, infographics, and job aids.. Designing and adapting curricula and structured learning journeys to boost engagement, confidence, and retention.. Collaborating with SMEs to gather information, validate accuracy, and ensure alignment with product intent.. Contributing to client learning strategies by acting as a consultant and shaping impactful solutions.. Applying adult learning techniques to ensure content is accurate, accessible, and effective.. Maintaining a consistent documentation style guide across deliverables.. Exploring opportunities to apply AI-driven tools to improve workflows, efficiency, and content quality.. Ensuring all work aligns with client brand guidelines and FYXER’s service standards.. Expectations. You ensure our client needs/requirements always come first.. You follow FYXER’s ‘Client Etiquette’ procedure.. You take ownership and are accountable for the work you deliver.. You are a team player.. You're client-focused and always deliver exceptional service.. You’re technologically savvy as you’ll be using ours, and our clients’ systems.. You can adapt your approach, and think creatively when a client needs problem-solving fast.. You are proactive, take initiative and thrive in a fast-paced environment.. You demonstrate excellent attention to detail and deliver high-quality work within required timeframes.. You are open to feedback and continuous self-improvement.. You know how to anticipate challenges and you look to improve inefficiencies.. You are caring and empathetic towards others.. You are organised and proactive.. You keep excellent time management.. You execute tasks autonomously.. Your communication skills are clear, well-presented and thoughtful, both verbal and written.. You have a professional approach and ability to handle sensitive information confidentially.. You work effectively under pressure and to strict deadlines, prioritising with a flexible approach.. Skills/Experience. Demonstrateble experience as a technical writer in B2B SaaS, AI, or developer-facing environments.. Great technical writing expertise, with the ability to simplify complex concepts for diverse audiences.. Proficiency in creating structured learning materials and documentation in various formats.. Code literacy comfortable reading and explaining snippets in YAML, JSON, Bash, or Python.. Experience with AI tools, APIs, or enterprise use cases for emerging technologies.. Proficiency with Microsoft Office and G Suite.. Excellent interpersonal and communication skills.. Strong organisational and time management abilities, with the capacity to handle multiple projects.. Attention to detail and a solution-driven mindset.. Collaborative and comfortable working with cross-functional teams in remote-first environments.. Desirable. Familiarity with cybersecurity topics.. Experience designing structured learning paths and training frameworks.. Knowledge of AI-enabled documentation workflows or intelligent content creation tools.. Diversity & Inclusion. FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion, or belief and we promote diversity of thought. We would appreciate your help to enable us to measure the diversity within our recruitment process. Completing this form is voluntary and the information provided will remain anonymous. Please submit your information . here. .. Benefits. Why Join FYXER?. Collaborate with a high-performing team dedicated to excellence and impactful outcomes.. Work closely with progressive leaders who value your strategic insight and technical expertise.. Accelerate your growth through authentic challenges, practical problem-solving, and meaningful feedback.. Enjoy genuine autonomy within a supportive community focused on collective success.. . Final Thoughts. If you're a proactive, solution-oriented professional thriving at the intersection of strategic execution, technological innovation, and exceptional client management, FYXER offers a role perfectly suited to your strengths. Join us in transforming executive and business support through clarity, innovation, and impactful partnerships.. Time zone requirements. Flexibility to work remotely in a similar time zone to the UK (GMT +/- 2 hours). Immediately available. Working hour requirements. This is a . fractional, contract-based role. , meaning work is assigned on a . client-by-client basis. , depending on need and availability. This setup offers flexibility and variety, working with different clients across industries, and it’s best suited to professionals who are comfortable with a . non-fixed schedule. and can adapt to changing workloads.. Diversity & Inclusion. FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought. We would appreciate your help to enable us to measure the diversity within our recruitment process. Completing this form is voluntary and the information provided will remain anonymous. Please submit your information . here. .. About the company. FYXER is an all encompassing business and executive assistant (EA) support service. It was set up by brothers Richard and Archie Hollingsworth in 2015 with the aim to: “. offer executives a holistic service rather than a single employee and EA’s flexible and remote working.”. At its core, FYXER combines great people and technology to give business leaders time to focus on what matters. Through a team of experts (‘the Hive’), FYXER delivers a service that consistently creates 'WOW' moments for its clients.. However, FYXER is more than just a service provider. Beyond this we become a client's critical business partner, coach to its executives (and management teams), and champion for its mission. We get ‘under the skin’ of our clients to ensure that the cogs keep turning - during the pandemic we became the core and key business continuity solution for some of our clients, allowing them to continue their business operations, whilst making efficiency savings elsewhere. Through building strong and lasting relationships at all levels within the business, we achieve a position that allows us to hold clients accountable for the goals they are striving to achieve.. In order for us to continue creating ‘WOW’ moments, and respond to the developing needs of both clients and the sectors they operate in, FYXER is on a journey, transitioning from one service delivery model “V1”, to another, “V2”. The goal is to ensure that FYXER remains agile and responsive to all its current and future clients needs and aspirations.