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Customer Service Representative at Yempo. Location Information: Australia. We have an exciting. dayshift. opportunity. available for a . Customer Service Representative. . . Work from home or . the office. – You choose!.  .  . When you join Yempo, . you’ll. receive the following fantastic benefits:.  . Highly competitive salary – paid weekly!.  . HMO enrollment on commencement.  . Additional HMO dependents added each year of service.  . 20 vacation days per year; 7 sick days.  . Annual performance bonus. es. and incentives.  . Annual salary reviews and increases.  . Free cooked rice, . snacks. and hot drinks.  . Company polo shirts provided.  . Fantastic. ,. bright. and cheerful open-plan work environment .  . Prestigious clients and highly professional and friendly co-workers.  .  . Our . Client.  . In this position, you will be assigned to our client located in New South Wales.. They are the premier supplier of home elevators, where over 25 years of experience, innovation, and passionate commitment to enhancing lives come together..  .  . Your Responsibilities:.  . Courteously manage inbound calls, . emails. and messages . in a timely manner. , reducing missed and abandoned calls and customer waiting time.  . Evaluate customer queries and . allocate. technicians to entrapments, breakdowns, service visits, (all types), Repairs,.  . Listen, . record. and handle minor customer complaints, escalate others to the call . centre. manager and leading hand / branch manager where . required. ..  . Build customer loyalty through follow up of customer calls.  . Outbound calls to customers enabling booking of all service offerings, allowing efficient usage of technicians’ schedules.  . Liaise with branch service personnel to ensure efficient resolution of breakdowns, . bookings. and technical queries..  . Identifying. requirements and recording information into computer systems.  . Taking payment for all service offerings..  . Offer customers added value Easy-Living products and services.  . Any other duties and special projects as directed by management, in keeping . with employee skills and experienc. e..  . ..  . Your Background.  . Bachelor’s degree in Business/ Commerce.  . 2-4 years of direct customer service experience.  . Excellent verbal and written communication skills.  . Intermediate level skills in MS office.  . Polite and courteous.  . Organized. , multi- tasker, detail oriented.  .  .  . Disclaimer for salary ranges. Yempo . provides. an indicative range of salary that we . deem. relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.