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Customer Support Specialist at KAMI Workforce. Location Information: Philippines. Who are we seeking?. WWe’re on the hunt for a . Customer Support Specialist. who truly loves assisting others and providing exceptional service on a daily basis. You will be the heartbeat of our brand—engaging with customers via tickets and live chat, addressing their needs, and making sure every interaction leaves a lasting positive impression. If you flourish in a dynamic environment, convey empathy in every conversation, and take satisfaction in swiftly resolving issues, we’re excited to connect with you!. About Us. We’re a fast-growing company that values collaboration, innovation, and great customer experiences. Our team is dedicated to providing world-class support while constantly improving our processes, knowledge base, and customer satisfaction.. What will you do?. Manage customer inquiries via . tickets and live chat. , providing accurate and timely assistance. . Troubleshoot product or service-related issues and ensure resolutions meet quality standards. . Update and maintain the . Knowledge Center. to help customers find information easily. . Collaborate with internal teams to share customer insights and suggest process improvements. . Identify recurring issues and contribute ideas to improve efficiency and user experience. . Requirements. Hard Skills. Excellent written and spoken English communication skills. . Proficiency in using . CRM systems. , chat platforms, and ticketing tools. . Ability to write . clear and concise. documentation, FAQs, or help articles. . Strong attention to detail and analytical problem-solving abilities.. Soft Skills. Empathetic and patient communicator. . Proactive, resourceful, and adaptable in fast-paced settings. . Team-oriented but comfortable working independently. . Passion for helping people and delivering exceptional customer experiences. . Experience. At least . 1 year of experience. in a customer support or related role. . Experience in a . SaaS. or . tech-based. environment is a plus.. Benefits. What’s in store for you?. Work with a supportive, growth-minded team. . Opportunity to shape customer experience and processes. . Career development in a company that values your input and growth.. Benefits. ✨ Comprehensive training. 🌱 Growth opportunities. 🤝 Collaborative team culture. 💼 100% Remote Setup. About the company. KAMI Workforce is a next-generation HR software and services platform revolutionizing how people work. We digitally transform workplaces, powering people to be at their best.