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Senior Backend Engineer at customer.io. Location Information: North America, Latin America. New. Senior Backend Engineer. Americas Remote. Apply. About . Customer.io. Over 7,500 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. . We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.. We’re looking for experienced backend engineers who care deeply about reliability, performance, and scalability. You’ll design, build, and evolve the systems that power communication at massive scale - while helping us push the boundaries of what great engineering can look like.. What We Value. Ownership. You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again.. Engineers with product taste. You think like a user, not just an engineer. You care how your systems power real customer value - and how to make them better.. A healthy skepticism for “the way things are done.”. You bring rigor and creativity. Best practices matter - but never more than forward motion.. What You’ll Do. Design and build distributed systems in Go that help customers send timely, relevant messages at scale. Collaborate across teams to debug issues and deliver reliable solutions. Own problems end to end - from architecture and schema design to testing, deployment, and monitoring. Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship. Leverage AI tools to prototype, move faster, and make better decisions. What we're looking for. 7+ years of experience building scalable, distributed systems in Go. Comfort working in cloud-native environments (AWS, GCP). Familiarity with relational databases (we use MySQL) and an understanding of performance tradeoffs. Experience with observability tooling and operating production systems. A bias for action over perfection, and pride in owning technical decisions. Compensation & Benefits. We believe in transparency. Starting salary for this role is $150,000 - $200,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including . 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. . We also offer . 16 weeks paid parental leave. , . unlimited PTO. , stipends for remote work and wellness, a professional development budget, and more.. See full benefits here →. Our Process. No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.. Application - We review everyone with care. Tell us why you're interested.. Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work.. Behavioral Interview (60 mins) - Talk with one of our hiring managers about your experience, values, and working style. We’ll explore topics like ownership, product thinking, and collaboration.. Technical Interview (60 mins) - A collaborative system design conversation focused on scaling challenges.. Take-Home Assignment - Complete a short, realistic task similar to what you’d work on here.. Assignment Review Call (60 mins) - Walk us through your work and discuss tradeoffs, priorities, and how you’d iterate.. All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official . Customer.io. letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].. Join us!. We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.. Apply for this job. *. indicates a required field. First Name. *. Last Name. *. Preferred First Name. Email. *. Phone. Resume/CV. Attach. Attach. Dropbox. Google Drive. Enter manually. Enter manually. Accepted file types: pdf, doc, docx, txt, rtf. Cover Letter. Attach. Attach. Dropbox. Google Drive. Enter manually. Enter manually. Accepted file types: pdf, doc, docx, txt, rtf. What is your preferred first and last name?. *. Years of Experience. *. Select.... What location are you based in? (city, state, and country). *. This should be the location you plan to consider your primary residence and are legally authorized to work in.. Were you referred to this position by a current or former team member? If so, please list their name below.. *. LinkedIn Profile. Have you previously been employed with Customer.io? . *. Select.... If you have previously been employed with Customer.io, please provide the department or role that you had. . Are you authorized to work in country of residence?. *. Select.... Will you require work authorization/visa sponsorship?. *. Select.... As a remote company, we hire across many locations, but we do have policies and team needs that influence where we can support employment. Because of this, we’re not able to offer visa sponsorship or relocation support at this time.. Voluntary Self-Identification. For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.. . As set forth in Customer.io’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.. Gender. Select.... Are you Hispanic/Latino?. Select.... Race & Ethnicity Definitions. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. 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