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Client Success Representative Bilingual (English & Spanish) at Bobtail. Location Information: Anywhere in the world. New. Client Success Representative Bilingual (English & Spanish). Anywhere (Remote). Apply. About Bobtail. Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain. We envision a supply chain without friction, fraud, waste, and abuse where companies succeed based on the value they create. . We work uniquely at Bobtail, where we value teams over individuals and constantly encourage experimentation and iteration to improve. Teams are given flexibility in working towards a shared purpose and the freedom to decide how they will accomplish their goals. . If you are an out-of-the-box thinker that takes a proactive approach to collaborate with others to solve problems and achieve your goals - we would love to talk to you. . The things we value:. Mission. Teams over individuals. Collaboration. Communication. Iteration. Experimentation and failing fast. Initiative and solutions-oriented approach. Documentation. Data. Mental health and work-life balance. Diversity. Transparency. You should apply if you have:. Customer service experience (2/3 years minimum). Possess excellent verbal and written communication skills. Time management and multitasking skills in order to handle multiple tasks and clients at once. Strong organizational skills and attention to detail. Capable of prioritizing tasks/requests to meet the client & company needs. Ability to work independently and as part of a team. You will be responsible for:. Act as the first point of contact for company clients. Resolve complaints and prevent additional issues by improving processes.. Build & maintain a good relationship with assigned carriers based on trust and respect. Collaborate with internal departments to fulfill carrier needs. Maintain up-to-date knowledge of assigned accounts. Answer incoming calls from carriers, brokers & potential new clients. Communicate with assigned carriers via email, text, or phone. Benefits. . Monthly Mental Break Day. Paid Time Off. Work from home (or wherever). Parental leave. Creating a diverse and inclusive workplace is Bobtail’s nucleus. We are an equal opportunity employer and embrace people of different backgrounds, cultures, religions, national origins, races, colors, genders, gender expressions, sexual orientations, ages, marital status, veteran status, experiences, abilities, and perspective. s.. . Create a Job Alert. Interested in building your career at Bobtail? Get future opportunities sent straight to your email.. Create alert. Apply for this job. *. indicates a required field. Autofill with Greenhouse. First Name. *. Last Name. *. Email. *. Phone. *. Resume/CV. *. Attach. Attach. Dropbox. Google Drive. Enter manually. Enter manually. Accepted file types: pdf, doc, docx, txt, rtf. Cover Letter. Attach. Attach. Dropbox. Google Drive. Enter manually. Enter manually. Accepted file types: pdf, doc, docx, txt, rtf. LinkedIn Profile (Important). *. Do you have at least 2-3 years of professional customer service experience? (Please note that we need proven experience . *. Are you fluent in Spanish (both written and spoken)? . *. Select.... What is your monthly salary expectations in USD? Our base is $1,144 per month . What is your current country location?. Submit application. Powered by. Read our. . Privacy Policy.