We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Contract Customer Success Manager at customer.io. Location Information: North America. New. Contract Customer Success Manager. Americas Remote. Apply. General overview. We’re looking for a part-time Customer Success contractor to support a scaling team as our business grows. As a contractor, you’ll be asked to step in to support the team with high volumes of customers requests in our pooled model and provide capacity coverage for team members on periods of leave.. We provide world class service to our customers and understand how much of an impact . Customer.io. has on their relationship with their audience. We prioritize an experience that leaves our customers feeling supported and empowered to get more our of our tool.. This is a fast growing team and a great opportunity to get exposure to digital-led Customer Success. You will have the chance to grow new skills in working with interesting customers and a powerful platform while collborating alongside side an amazing and growth-minded team!. Some of the things you'll do. Triage and respond to customer tickets via email and Zoom. Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few. Identify complex issues and escalate to our technical support teams as appropriate. Advise on . Customer.io. strategy and best practices. Facilitate topic-focused onboarding calls and one-off support sessions as needed. About You. Self-starter who dives into new technology and isn’t shy about asking well formed questions to get clarity. Clear communicator who turns complex concepts into end-user friendly guidance. Customer advocate who balances empathy with efficiency. Get’s a kick out of being able to impact many small businesses in the same day with thoughtful responses. What we're looking for. 2–3 years in Customer Success or Technical Account Management in SaaS or a Technical Support pro ready to transition into CS. Comfortable communicating with customers via email and video calls. Comfortable reading API docs, building logic flows, and support integrations by troubleshooting root causes. Familiarity with marketing automation platforms (. Customer.io. , Marketo, Braze, Iterable, ActiveCampaign, Klaviyo). Hands-off coding, you are not expect to read or write code, but you can ask the right questions to unblock customers and get them the appropriate resources. Logistics. Hours. : 20 hrs/week at $60/hr, Mon-Fri - Availability between 9-5 ET, flexible schedule based on the needs of the team and customers. Location. : Remote, overlapping Americas business hours. Contract. : Through Dec 31, 2025, with possible extension. Collaboration. : Works alongside Americas Scaled CS team. All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official . Customer.io. letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].. Join us!. We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.. . Create a Job Alert. Interested in building your career at Customer.io? Get future opportunities sent straight to your email.. Create alert. Apply for this job. *. indicates a required field. Autofill with Greenhouse. First Name. *. Last Name. *. Email. *. Phone. *. Location (City). *. Locate me. Resume/CV. *. Attach. Attach. Dropbox. Google Drive. Enter manually. Enter manually. Accepted file types: pdf, doc, docx, txt, rtf. Cover Letter. Attach. Attach. Dropbox. Google Drive. Enter manually. Enter manually. Accepted file types: pdf, doc, docx, txt, rtf. LinkedIn Profile. *. In which country do you reside?. *. Select.... This should be the location you plan to consider your primary residence and are planning to work in.. What timezone are you located in?. *. Select.... How many years of experience do you have working at a B2B SaaS company?. *. Select.... How many years of experience do you have building or troubleshooting conditional-logic workflows or related tools (such as automation rules, decision trees, or templating logic)?. *. Select.... Which low-code/no-code or automation tools have you used?. *. In which ways have you interacted with customers in the past? (select all that apply). . *. Phone. Email. Live Chat. Video Call. The link below takes you to our API technical documentation for our Track API Based on the documentation, what is the one required parameter that you need in order to create a new customer?. *. This is the API that makes Customer.io tick.. BONUS: What is the url that you would use in an API call if you wanted to track a customer event?. *. Will you require work authorization/visa sponsorship?. *. Select.... As a fully remote company, we don't have any requirements for where you live (wherever makes you happiest!), but that means we do not offer visa sponsorship at this time.. Are you authorized to work in country of residence?. *. Select.... Have you previously been employed with Customer.io? . *. Select.... If you have previously been employed with Customer.io, please provide the department or role that you had. . How many years of experience do you have working in a fully remote environment?. *. Select.... If you were referred to this position by a current or former team member, please list their name below or indicate NA. . *. Voluntary Self-Identification. For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.. . As set forth in Customer.io’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.. Gender. Select.... Are you Hispanic/Latino?. Select.... Race & Ethnicity Definitions. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:. A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.. Veteran Status. Select.... Voluntary Self-Identification of Disability. . . Form CC-305. . Page 1 of 1. . . . OMB Control Number 1250-0005. . Expires 04/30/2026. . Why are you being asked to complete this form?. We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . www.dol.gov/ofccp. .. How do you know if you have a disability?. A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. . Disabilities include, but are not limited to:. . Alcohol or other substance use disorder (not currently using drugs illegally). . Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS. . Blind or low vision. . Cancer (past or present). . Cardiovascular or heart disease. . Celiac disease. . Cerebral palsy. . Deaf or serious difficulty hearing. . Diabetes. . Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders. . Epilepsy or other seizure disorder. . Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome. . Intellectual or developmental disability. . Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD. . Missing limbs or partially missing limbs. . Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports. . Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS). . Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities. . Partial or complete paralysis (any cause). . Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema. . Short stature (dwarfism). . Traumatic brain injury. Disability Status. Select.... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.. Submit application. Powered by. Read our. . Privacy Policy.