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Senior Manager, Professional Services at Pulley. Location Information: North America. tags.new. Senior Manager, Professional Services. Remote. Apply. 🚂 About Pulley. Pulley’s mission is to make it easier for anyone to start a company. We believe more founders should exist — and they should spend their time building, not managing the complexity of equity. Pulley helps founders understand, operate, and optimize their ownership from day one.. We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build the next generation of equity and business management tools for founders in an AI-native world. Pulley is growing quickly with over 4,000 customers including startups like Linear, Runway, Fathom, and Roam.. Our trajectory is fueled by top investors like Founders’ Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we’re growing the team to meet the demand.. 🌟 . About the role. We're looking for a Senior Manager, Professional Services to lead the expansion and scaling of how Pulley delivers professional services to founders. This is a high-impact role for someone who can blend operational leadership, technical collaboration, and strategic execution to build scalable service offerings that meet evolving customer needs.. You'll own the strategy and execution for launching new service delivery capabilities tailored to venture-backed and private equity-backed companies, designing efficient customer-facing workflows, and building internal service teams. You'll partner closely with Engineering to define and ship the internal tooling that makes service delivery fast and efficient, while establishing the operational foundation for Pulley's services business to scale.. 🛠 . What you'll do. Build the Foundation for Scalable Service Delivery. Design and launch customer-facing workflows that make it easy for Pulley customers to request and receive professional services.. Create the operational infrastructure needed to deliver services efficiently and consistently.. Establish quality standards, intake processes, and service delivery frameworks from the ground up.. Partner with external service providers and firms to deliver offerings that can't be supported internally.. Launch New Service Offerings Based on Customer Demand. Identify which services to prioritize based on customer needs and market opportunities.. Build out new service teams to deliver these offerings.. Create playbooks, processes, and training materials that enable teams to execute efficiently.. Partner with Engineering to Build Internal Tools. Work closely with Engineering to define what internal tooling is needed to make service delivery faster and more efficient.. Translate service team needs into product requirements.. Help prioritize the engineering roadmap based on operational impact.. Hire and Lead Service Teams. Recruit and develop team members as new service offerings launch.. Build a high-performing culture focused on quality, efficiency, and customer satisfaction.. Set goals, track metrics, and drive continuous improvement.. 🙌 . What you'll bring. 5+ years of experience in professional services, consulting, or related fields.. Proven track record of building and scaling operational processes, teams, or service offerings from 0 to 1.. Deep understanding of venture-backed and private equity-backed companies and their unique operational and service needs.. People management experience or demonstrated ability to lead, develop, and motivate teams.. Experience working with or within high-growth startups.. Technical fluency and comfort partnering with Engineering teams (prior experience defining product requirements is a plus).. Exceptional communication and stakeholder management skills.. Entrepreneurial mindset with comfort operating in ambiguity and adapting quickly as priorities evolve.. Data-driven approach to decision-making, using metrics to drive prioritization and improvement.. ✨ Why work at Pulley?. We’ve moved beyond early-stage uncertainty. - Our product has traction and we’re building on a solid foundation, but we’re still early enough in our journey where your work will directly shape the company’s trajectory as we scale.. Make it easier for anyone to start a company. - Founders turn bold ideas into reality - building things that might not exist otherwise. Starting a company is hard enough. Managing equity shouldn’t be. Pulley exists to make equity management simpler, smarter, and more accessible for founders from day one.. Work with a high-performing and passionate team -. We value the concept of. stunning colleagues. and we’re thoughtful about creating a team that is excited about building a great company together. Here are some traits that enable our team members to thrive:. First Principles Thinking. - We believe in breaking down problems into their most basic parts, and that something is possible unless proven otherwise. We understand “. why. did certain things work?” and apply it to our situation.. Ship It & Iterate. We value people who not only generate ideas but also do the work to bring them to life. Instead of fixating on outcomes, we focus on the inputs we can control and take our best bets. We move quickly to ship something, talk to users, get feedback, and iterate.. Boldly Honest & Aggressively Considerate. Being boldly honest means challenging each other to set and hit goals, and make the right strategic decisions on what to build. Being aggressively considerate means caring about one another as humans and speaking up with empathy so we can succeed together as a team.. Ego-less Learner. - Everyday at Pulley, we’re trying things that we’ve never done before - sometimes they work; sometimes they don’t. It’s important to embrace the mindset of a beginner - stay curious, open to feedback, and ready to learn and grow alongside the team.. 💚 Benefits 💰. Competitive salary and equity. Medical, Dental, and Vision insurance. Unlimited PTO + Winter holiday break. Parental leave. Generous stipends for WFH, learning, wellness, and AI tools. 401(k) match (US) / Pension match (Canada). Annual Salary Range: $147,000 - $179,000 USD. The range above reflects the typical salary range for this role. The final offer will depend on factors such as your experience, interview performance, level, and other considerations assessed during the hiring process.. Create a Job Alert. Interested in building your career at Pulley? Get future opportunities sent straight to your email.. Create alert. Apply for this job. *. indicates a required field. Autofill with MyGreenhouse. 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