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Payroll Coordinator at customer.io. Location Information: North America. New. Payroll Coordinator. Americas Remote. Apply. About . Customer.io. Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. . Customer.io. powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.. Overview. We’re looking for a Payroll Coordinator to support accurate, timely, and compliant payroll operations across the company. This is a hands-on, execution-focused role that sits at the intersection of People Ops and Finance, working closely with our Payroll Lead and cross-functional partners.. In this role, you’ll help ensure payroll runs smoothly by validating inputs, auditing data across systems, maintaining trackers, and supporting month-end and compliance-related processes. If you’re detail-oriented, highly organized, and get real satisfaction from clean data and on-time payroll, this role will feel like home.. Some things you’ll do. Prepare and support end-to-end payroll cycles by validating inputs (timesheets, compensation changes, leaves, bonuses, commissions, reimbursements) and maintaining payroll files and trackers. Audit employee data across payroll and HR systems to ensure accuracy, resolve discrepancies, and maintain clean, consistent records. Partner closely with the Payroll Lead, People Ops, Finance, and managers to identify, troubleshoot, and resolve payroll-impacting issues. Review and maintain accurate payroll setup for new hires, terminations, severance, bonuses, and other employee lifecycle changes. Process, validate, and document commissions, bonuses, and other one-off or special payments for audit and reporting purposes. Support payroll audits, compliance activities, and ongoing process improvements. Assist with tax and benefits administration, including state tax account access, compliance trackers, 401(k) contribution audits, and benefits cost reconciliation. Support month-end close activities, including payroll vendor reporting and invoice reconciliation. Monitor and route payroll, tax, and benefits-related correspondence. What we’re looking for. At least 1 year of hands-on payroll experience. Working knowledge of multi-state payroll and basic payroll tax requirements. Strong attention to detail and comfort auditing and reconciling data across systems. Proficiency with Excel and/or Google Sheets. Ability to manage deadlines, prioritize work, and collaborate cross-functionally in a remote environment. Experience with ADP or similar payroll systems is a plus. Exposure to international payroll is a plus. You’ll be successful in this role if you. Enjoy structured, process-driven work and thrive on accuracy. Keep calm during payroll cycles and follow through on details. Communicate clearly, document thoroughly, and flag issues early. Prefer clean reconciliations over “we’ll fix it next cycle”. Compensation & Benefits. We believe in transparency. Starting salary for this role is $80,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including . 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. . We also offer . 16 weeks paid parental leave, unlimited PTO. , stipends for remote work and wellness, a professional development budget, and more.. See full benefits here →. Our Process. No gotchas, no trick questions — just a clear, human process designed to help both of us decide if this is a good fit.. 30-minute Zoom call with a Recruiter. 30-minute Zoom call with the Payroll Lead. 45-minute Homework Review Call with Team. All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.. Customer.io. recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.. Zoom is the only video conferencing platform we use for interviews, and offers will always be extended in writing on official . Customer.io. letterhead. If you have any questions about the role or our process, please contact . [email protected]. .. Join us!. Check out our . careers page. for more information about why you should . come work with us!. We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.. Create a Job Alert. Interested in building your career at Customer.io? Get future opportunities sent straight to your email.. Create alert. Apply for this job. *. indicates a required field. Autofill with MyGreenhouse. First Name. *. Last Name. *. Email. *. Phone. Country. *. Phone. *. Location (City). *. Locate me. Resume/CV. *. Attach. Attach. Dropbox. Google Drive. Enter manually. Enter manually. Accepted file types: pdf, doc, docx, txt, rtf. Cover Letter. Attach. Attach. Dropbox. Google Drive. Enter manually. Enter manually. Accepted file types: pdf, doc, docx, txt, rtf. LinkedIn Profile URL. *. What country are you based in?. *. Select.... Have you processed payroll for employees across multiple U.S. states?. *. Select.... Which best describes your payroll system experience?. *. Select.... Which tasks have you personally performed? (Select all that apply). . *. Audited employee data across HRIS and payroll systems. Reconciled payroll reports to general ledger or invoices. Investigated and corrected payroll discrepancies. Maintained payroll trackers or audit logs. None of the above. Audited employee data across HRIS and payroll systems. Reconciled payroll reports to general ledger or invoices. Investigated and corrected payroll discrepancies. Maintained payroll trackers or audit logs. None of the above. . Which best describes your spreadsheet skill level?. *. Select.... Were you referred to this position by a current or former team member? If so, please list their name below.. *. Will you now or in the future require employer sponsorship to work in the country where you plan to physically perform this role?. *. Select.... Which tools or environments have you worked with? (Select all that apply). . *. ADP. Other payroll systems. Fully remote teams. International payroll exposure. None of the above. ADP. Other payroll systems (please list). Fully remote teams. International payroll exposure. Voluntary Self-Identification. For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.. . As set forth in Customer.io’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.. Gender. Select.... Are you Hispanic/Latino?. Select.... Race & Ethnicity Definitions. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. 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We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . www.dol.gov/ofccp. .. How do you know if you have a disability?. A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. . 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