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Contract Legal Assistant at customer.io. Location Information: North America. New. Contract Legal Assistant. Americas Remote. Apply. General overview. Hi! I’m Dessa, General Counsel here at . Customer.io. , and I’m looking for an amazing Legal Assistant contractor to join our small, but mighty Legal team. We’re excited to have the opportunity to add you to the team and teach you the ins-and-outs of a small legal department.. Customer.io. ’s Legal team is seeking a highly motivated Legal Assistant contractor to join our growing and innovative legal team. Reporting to the General Counsel, this role offers a unique opportunity to gain practical, hands-on experience in a fast-paced SaaS environment. You’ll work closely with the General Counsel, Legal Ops Manager, and Paralegal, contributing to a wide range of projects that support the company’s legal, compliance, and operational initiatives.. As a Legal Assistant contractor, you will tackle projects that directly support Legal’s goals—such as contract management, legal operations, and privacy compliance—while collaborating with cross-functional teams, honing your technical skills, and receiving mentorship.. You’ll gain hands-on experience with contract lifecycle management tools like LinkSquares, support privacy and security assessments, and develop strong organizational and communication skills. You’ll also learn best practices in legal operations, contract negotiations, and remote collaboration within a fast-paced SaaS environment.. Some of the things you'll do. Assist with contract organization and data hygiene as part of our legacy migration project to LinkSquares.. Review and archive legacy and outdated templates and documents from Google Drive to streamline internal file systems.. Shadow the General Counsel and Paralegal in real-time contract negotiations and related stakeholder interactions.. Support the legal team in managing shared inboxes, including triaging, tagging, and responding to routine inquiries.. Initiate and coordinate customer security assessments using Conveyor and other intake tools.. About You. Interest in corporate, contract, or technology law.. Strong organizational skills and attention to detail.. Ability to handle confidential information with discretion.. Excellent written and verbal communication skills.. What we're looking for. Interest or experience in legal tech platforms (e.g., LinkSquares, Conveyor) is a plus.. Logistics. Hours. : 40 hours/week at $30–$35/hour. Location. : Remote. Contract. : Temporary coverage through the end of 2026. Collaboration. : Works closely with the General Counsel, Legal Ops Manager, and Paralegal. All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.. Customer.io. recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official . Customer.io. letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact . [email protected]. .. Join us!. We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.. Apply for this job. *. indicates a required field. Autofill my application. First Name. *. Last Name. *. Email. *. Phone. Country. *. Phone. *. Location (City). *. Locate me. Resume/CV. *. Attach. Attach. Dropbox. Google Drive. Enter manually. Enter manually. Accepted file types: pdf, doc, docx, txt, rtf. Cover Letter. Attach. Attach. Dropbox. Google Drive. Enter manually. Enter manually. Accepted file types: pdf, doc, docx, txt, rtf. How did your hear about this job?. *. What location are you based in? . *. Select.... This should be the location you plan to consider your primary residence and are legally authorized to work in.. LinkedIn Profile URL. *. Which best describes your professional experience supporting legal work?. *. Select.... Which of the following have you personally been responsible for in a professional setting? Select all that apply.. . *. Organizing or maintaining a contract/document repository. Cleaning up, tagging, renaming, or categorizing legal documents. Migrating contracts or documents between systems. Managing or triaging a legal/shared inbox. Tracking contract status or legal requests. Supporting contract execution or signature workflows. Supporting customer security questionnaires or assessments. Maintaining legal templates. Supporting privacy or compliance-related work. None of the above. Which contract management, legal operations, or related tools have you used professionally? Select all that apply.. *. Select.... Which best describes your experience maintaining or cleaning up an existing legal document repository?. *. Select.... You're reviewing a large folder of legacy legal documents before they're migrated into a new contract management system. You notice inconsistent file names, duplicate agreements, missing information, and documents you're unsure how to categorize. What would you do first?. *. Select.... Describe a process improvement or simplification you drove in a legal or ops context - ideally using AI, but not required. What was broken, what did you do, and what changed? If you used AI, tell us how.. *. Which of the following environments have you supported legal work in? Select all that apply.. . *. In-house — technology/SaaS company. In-house — other industry. Small or mid-sized law firm. Large law firm. Other legal environment. I do not have professional legal experience. How do you currently use AI in your work? Select all that apply.. . *. Drafting or refining written communications. Summarizing documents or information. Researching or learning unfamiliar topics. Organizing, categorizing, or extracting information. Building or improving workflows/processes. Analyzing data or identifying patterns. Creating prompts, templates, or reusable AI workflows. Using AI features built into tools I work with. Experimenting with new AI tools to improve how I work. I don't currently use AI in my work. Do you currently work for, or have you worked for, a company or partner agency that uses Customer.io in the past 2 years?. *. Select.... If you answered “Yes" to the question above, please list the company or partner agency name(s).. *. If you have not, please answer N/A. Will you require work authorization/visa sponsorship?. *. Select.... As a remote company, we hire across many locations, but we do have policies and team needs that influence where we can support employment. Because of this, we’re not able to offer visa sponsorship or relocation support at this time.. Voluntary Self-Identification. For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.. . As set forth in Customer.io’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.. Gender. Select.... Are you Hispanic/Latino?. Select.... Race & Ethnicity Definitions. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:. A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.. Veteran Status. Select.... Voluntary Self-Identification of Disability. . . Form CC-305. . Page 1 of 1. . . . OMB Control Number 1250-0005. . Expires 07/31/2029. . Why are you being asked to complete this form?. We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . www.dol.gov/ofccp. .. How do you know if you have a disability?. A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. . Disabilities include, but are not limited to:. . Alcohol or other substance use disorder (not currently using drugs illegally). . Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS. . Blind or low vision. . Cancer (past or present). . Cardiovascular or heart disease. . Celiac disease. . Cerebral palsy. . Deaf or serious difficulty hearing. . Diabetes. . Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders. . Epilepsy or other seizure disorder. . Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome. . Intellectual or developmental disability. . Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD. . Missing limbs or partially missing limbs. . Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports. . Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS). . Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities. . Partial or complete paralysis (any cause). . Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema. . Short stature (dwarfism). . Traumatic brain injury. Disability Status. Select.... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.. 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