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Customer Success Manager at BrandChamp at BrandChamp. Location Information: Anywhere in the World. . . Headquarters:. US Virgin Islands . URL:. . https://brandchamp.io. . . BrandChamp is looking for a strategic, data-driven, and customer-centric Customer Success Manager to lead the next stage of our customer growth and retention strategy.. . In this role, you’ll own the full customer lifecycle,from onboarding and activation to engagement, expansion, and renewal,with a direct impact on monthly active users (MAUs), net revenue retention, and account growth.. . You’ll play a key role in creating educational content, building scalable self-service resources, and establishing BrandChamp as a thought leader in ambassador marketing.. . You’ll also spearhead the development of our Community Management service for enterprise brands, helping them launch and scale high-performing ambassador programs.. . This is a highly collaborative role that partners with Product, Sales, and Marketing and reports directly to the CEO.. . What You’ll Do. . Own and optimize customer success performance. . . . Track and improve key metrics including MAUs, product engagement, churn, NRR, and expansion revenue.. . . . Develop customer segmentation and playbooks to deliver value at each stage of the lifecycle.. . . . Lead onboarding and lifecycle management. . . . Design and refine scalable onboarding for self-signup customers and high-touch onboarding for strategic accounts.. . . . Ensure customers reach activation quickly and have the guidance to adopt core features for long-term success.. . . . Manage accounts and drive revenue expansion. . . . Serve as the main point of contact for strategic accounts,ensuring satisfaction, retention, and identifying upsell/cross-sell opportunities.. . . . Collaborate with Sales to execute expansion plans that align with customer goals and product maturity.. . . . Build and scale education and self-service resources. . . . Create onboarding guides, help center articles, training videos, walkthroughs, and success playbooks.. . . . Help Marketing integrate educational content into campaigns that nurture adoption and re-engagement.. . . . Drive automation and AI adoption. . . . Implement lifecycle automation and experiment with AI-powered tooling to scale personalized touchpoints across the journey.. . . . Use automation and customer data to deliver insights, nudges, and renewal workflows that improve performance and reduce manual work.. . . . Establish thought leadership and create strategic content. . . . Publish best-practice resources, case studies, blog posts, and customer spotlights that position BrandChamp as a category leader.. . . . Collaborate with Marketing and Product on webinars and content campaigns that align with major product launches or market trends.. . . . Build and deliver community management services. . . . Help design and operate BrandChamp’s Community Management offering,a managed service for enterprise customers who want support running their ambassador programs.. . . . Own strategy, execution, and performance tracking across recruitment, activities, rewards, and retention.. . . . Translate insights from managed accounts into scalable solutions for our broader customer base.. . . . What You Bring. . . . 3–6 years in a SaaS customer success or account management role with revenue responsibility.. . . . Proven track record increasing customer engagement, retention, and upsells/expansion.. . . . Experience building or scaling onboarding, education, and success programs.. . . . Familiarity with customer success metrics and leading with data (NRR, MAUs, CSAT, etc.).. . . . Strong writing, communication, and collaboration skills,especially across Product, Sales, and Marketing.. . . . Bonus: Experience with ambassador,influencer or creator programs. . . . To apply:. . https://weworkremotely.com/remote-jobs/brandchamp-customer-success-manager-at-brandchamp.