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Experienced Account Manager for B2B SaaS at Chargeback. Location Information: Anywhere in the World. . . Headquarters:. Sweden/Dubai . URL:. . https://www.chargeback.io/. . . We're Chargeback.io, a fast-moving startup helping online businesses protect their revenue by preventing chargebacks. We’re looking for an experienced Account Manager to join us as the face of our brand.. . In this role, you’ll ensure our customers feel supported, the platform runs smoothly for them, and any issues get resolved quickly.. . Word of mouth is our top source of new business, and you’ll be the main driver of it.. . What You’ll Do. . . . Be the primary point of contact for customers from day one. . . . Provide onboarding and ongoing support via chat, email, phone, and video calls. . . . Troubleshoot common platform issues and escalate when needed. . . . Build long-term, trust-based relationships. Many clients stay with us for years. . . . Identify client pain points and actively work to improve their experience. . . . This is a relational role, not transactional. We’re seeking someone who can build deep client relationships and loves making customers feel heard, helped, and valued. Even when they can be demanding.. . What You’ll Need. . . . 2+ years in B2B SaaS or fintech account management. . . . Fluent English (spoken and written). . . . Quick thinking and problem-solving skills. . . . Excellent communication: clear, kind, and confident. . . . We’re not here to micromanage. You’ll have the freedom to lead and the responsibility to deliver.. . . . You’ll join a lean team, work independently and remotely, and play a key role in helping our clients succeed and grow.. . Next steps. . Think this role could be a fit? Send us a quick video showing your face and answering:. . . . Who you are: your name, where you live, and a bit about your background.. . . . What excites you about this role?. . . . Why you would be a great fit.. . . . One achievement you are proud of.. . . . What you like to do outside of work.. . . . We are early in our journey and are looking for people who are ready to make an impact from day one. We look forward to seeing your video.. . To apply:. . https://weworkremotely.com/remote-jobs/chargeback-experienced-account-manager-for-b2b-saas-1.