We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Success Manager at Ciloo Inc.. Location Information: Anywhere in the World. . . Headquarters:. Delaware, United States . URL:. . http://www.ciloo.com. . . We are currently seeking a passionate and organized Customer Success Manager to join our global team. This is a remote position for candidates based in the United States or Canada.. . Customer Success in Ciloo. . ​​Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service and continue to purchase on a recurring basis. As such, we need a manager to own driving success for our customers. This role includes responsibilities for a broad range of Customer Success activities (on-boarding, support, services, adoption, advocacy, retention, + more).. . Responsibilities. . . . Function as the customer advocate and provide internal feedback on how we can better serve our enterprise customers. . . . Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning, and execution. . . . Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs. . . . Ensure that a plan is in place with each customer for deployment, change management, and adoption programs. . . . Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes. . . . Track accounts to identify churn risk and work actively to eliminate that risk. . . . Partner with Sales and Professional Services to develop a plan for making our product a part of each customer’s core architecture. . . . Simultaneously manage multiple customers who are at different points on the account lifecycle. . . . Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen Airtable proficiency. . . . Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas. . . . Role-Specific Competencies. . . . 4+ years experience in customer-facing organizations. . . . 2 years proven experience in project management. . . . Ability to manage influence through persuasion, negotiation, and consensus-building. . . . Ideally, a combined background of post-sale and sales experience. . . . You have a track record of delivering value to complex enterprise customers with large employee bases . . . . Strong empathy for customers AND passion for revenue and growth. . . . Exceptional communication skills at all levels. High proficiency in written and spoken English. . . . Ability to prioritize tasks and manage time effectively.. . . . Self-motivated and proactive, with a flexible and adaptable approach.. . . . Detail-oriented, efficient, and honest with high integrity.. . . . Calm under pressure, with strong listening skills.. . . . Deep understanding of value drivers in recurring revenue business models. . . . Analytical and process-oriented mindset. . . . Demonstrated desire for continuous learning and improvement. . . . Enthusiastic and creative with the ability to inspire others. . . . Excellent team player who is solution-driven, not problem-driven.. . . . . . More on Ciloo’s values and ways of working. . . . How we work. . . . Ciloo culture. . . . . . To apply:. . https://weworkremotely.com/remote-jobs/ciloo-inc-customer-success-manager.