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Sales Manager at Community Phone. Location Information: Anywhere in the World. . . Headquarters:. San Francisco . URL:. . https://www.communityphone.org/. . . Role Summary. . The . Sales Manager. is the person who makes sure our sales floor is sharp, hungry, and continuously improving.. . You:. . . Turn . data into insight. , . insight into action. , and . action into measurable lift. .. . Know the difference between a rep who needs coaching and a rep who needs replacing -and you’re comfortable driving both.. . Are keeping the floor honest, focused, and fair.. . . If you do this job well, every rep is either getting better fast... or being replaced with someone who will.. . . . . What You’ll Do. . 1️⃣ Coach Reps to Actually Get Better. . You’re not a “rah-rah” coach. You’re a “here’s the data, here’s the behavior, here’s the change” coach.. . You will:. . . Run structured . 1:1s and small-group coaching. focused on close rate, deal velocity, and conversation quality.. . Listen to calls. and review deal outcomes to spot the exact behaviors that are costing us sales.. . Build . clear, measurable improvement plans. and track each rep’s progress weekly.. . . . 2️⃣ Diagnose and Quantify Performance Gaps. . You don’t guess. You measure.. . You will:. . . Break down performance across the funnel — . lead → connect →qualify→ close → onboard. -and pinpoint where each rep is leaking.. . Separate . effort problems. (low activity, slow follow-up) from . skill problems. (weak framing, poor discovery, bad closing).. . Recommend . specific interventions or exits. based on numbers.. . . You don’t get lost in spreadsheets — you use them to decide what happens on the floor tomorrow.. . . . . 3️⃣ Own the Performance Pipeline. . You will:. . . Own the improvement lifecycle for low performers: . diagnosis → coaching → PIP → replacement. .. . Maintain a living roster that tags every rep as . improving, stable, or at risk. — and why.. . Ensure PIPs are . data-driven, time-bound, and reviewed weekly. with your manager.. . Support leadership in maintaining a healthy high-velocity environment while steadily raising the team average.. . . . . . 4️⃣ Drive Motivation and Customer First Culture. You know that culture and accountability aren’t opposites — they amplify each other.. . You will:. . . Help create a culture where reps feel coached, challenged, and valued — not coddled or ignored.. . Champion and reinforce a customer-first approach on every call.. . Minimize voluntary attrition by making top performers feel seen and low performers feel supported . and. held to a standard.. . . We take performance seriously and want to build a floor where high performers never wonder why they’re working so hard. We believe you can be high-accountability and deeply caring at the same time. That’s the bar here.. . . . . 5️⃣ Simplify Change and Protect Focus. . We’re a startup. Change is constant. Your job is to make sure it doesn’t become chaos.. You will:. . . Be the . feedback loop. from the floor back to leadership — telling us what’s working, what’s breaking, and what needs to be rolled back.. . . . Key Competencies. . . Performance Management. Work with your manager to define what “good” looks like, build scorecards, and keep everyone honest to the numbers.. . Team Leadership & Coaching. You’ve actually moved reps from “struggling” to “crushing it” through targeted coaching, not generic advice.. . Data-Driven Sales Analysis. You’re comfortable in metrics, trends, and root-cause analysis. . SQL is a strong plus. — or a strong desire to learn it quickly.. . . . Who Thrives in This Role. . This role is for you if you:. . . Love high-velocity, inbound sales environments.. . Are allergic to “average” and deeply believe most reps can get better — with the right pressure and support.. . Are just as comfortable in a coaching session as you are in a dashboard . . Can say hard things kindly, and hold the line when standards slip.. . . This role is . not. for you if you:. . . Feel uncomfortable pushing people on performance.. . Want to live only in strategy docs and avoid the messy reality of calls and coaching.. . Prefer “everyone tried their best” cultures over “we win or we fix it” cultures.. . . . . . . Compensation. . We structure this role to reward impact and continuous improvement.. . . Base salary:. USD . $1,800–$2,000 per month. , depending on experience and fit.. . Performance bonus:. Ability to earn an . additional USD $1,333 per month. in bonuses tied to clear, data-driven performance goals.. . . To apply:. . https://weworkremotely.com/remote-jobs/community-phone-sales-manager.