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Customer Success Manager Needed at ContentJet Inc.. Location Information: Anywhere in the World. . . Headquarters:. Montreal, Canada . URL:. . https://www.contentjet.com. . . Customer Success Manager (Account Management Focus). Remote – Full Time. . Are you a strong . Account Manager. who knows how to own client relationships, drive retention, and deliver results in a fast-paced creative environment? Do you thrive on structure, communication, and long-term client success? Then you might be the . Customer Success Manager. we’re looking for at . ContentJet. .. . . About ContentJet. . ContentJet is a global UGC production company powering high-performance ad creatives for mobile apps, SaaS brands, and fast-scaling e-commerce companies. We combine human creativity, AI-powered production, and strategic testing frameworks to deliver content that performs. Our team spans 14+ countries and works with top brands across TikTok, Meta, and paid social.. . . The Role: Client Ownership + Retention + Growth. . This role is ideal for someone with . Account Management experience. who wants to go beyond check-ins and reporting. You’ll . own client accounts. from onboarding through delivery, retention, and growth. You’ll work cross-functionally with Creative Directors, Production Managers, and Editors to keep projects moving—and ensure clients get results worth renewing for.. . . What You’ll Do. . You will:. . . . Manage and grow a portfolio of client accounts. . . . Lead onboarding, weekly check-ins, and performance review calls. . . . Act as the . single source of truth. for client goals, priorities, and deliverables. . . . Keep production aligned with client expectations and strategy. . . . Proactively identify risks, manage challenges, and solve problems before they escalate. . . . Ensure . on-time delivery. through strong project communication. . . . Translate client feedback into . clear tickets and actionable briefs. . . . Present creative updates and campaign insights with clarity and confidence. . . . Drive retention by delivering exceptional client experience and strategic value. . . . Identify upsell/cross-sell opportunities and expand accounts. . . . . Who You Are. . . . 2–4 years experience in Account Management or Customer Success. . . . Agency experience is a . big advantage. (creative, media, UGC, or influencer marketing). . . . Strong communication—clear, confident, and professional. . . . Excellent at managing multiple accounts and priorities. . . . You own client outcomes—not just tasks. . . . Calm under pressure, solution-oriented mindset. . . . Fluent in . English. (Spanish or French is a big bonus). . . . Familiar with production workflows, UGC, and content strategy is a plus. . . . . Tools You’ll Use. . . . Monday.com. . . . Slack. . . . Google Suite. . . . CRM tools (HubSpot/Pipedrive a plus). . . . Loom. . . . Notion. . . . . Compensation + Growth. . . . Base Salary:. $25,000–$30,000 USD/year. . . . Performance Bonuses:. 10–20%. . . . Career Path:. Senior CSM → Lead CSM → Head of Customer Success. . . . Remote Role. – work from anywhere. . . . High ownership – real impact on client growth and retention. . . . . Why Join ContentJet. . . . Fast-growing company with elite performance standards. . . . Work directly with international brands and high-growth startups. . . . Be part of a creative-driven environment (UGC + AI + paid social). . . . Work with an ambitious, no-drama, high-speed culture. . . . To apply:. . https://weworkremotely.com/remote-jobs/contentjet-inc-customer-success-manager-needed.