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Customer Support (Weekends) at Contra. Location Information: Anywhere in the World. . . Headquarters:. San Francisco, CA . URL:. . http://bit.ly/3kLhMdk. . . Who we are and what we do. . Contra is building the world’s first professional network for independent creatives and the companies that hire them. We are commission-free, global, and focused on enabling the future of flexible work. Alongside our network and marketplace, we’re launching new product lines including . Contra for Companies. , . Contra Ads Network. , and . Creative RLHF & Evaluation Services. for AI labs and creative-tool companies.. . We've raised over $51M from leading investors like NEA, Unusual Ventures, and Cowboy Ventures - and we're just getting started.. . What you’ll be responsible for:. . . Provide world-class support by taking ownership on user issues - working closely with the engineering, product and other teams to address and resolve user issues quickly.. . Become a Contra product expert - focusing on user workflows, integrations, and platform functionality.. . Work with a sense of urgency and quickly identify root cause of issues and ensure SLAs/turnaround times are met.. . Suggest process improvements and introduce best practices for operations.. . Provide regular insights and feedback on project status, achievements, and areas needing improvement.. . Keep our knowledge base updated, refine, and optimize help content, ensuring it supports user self-service and automated tools' effectiveness.. . Enhance the efficiency of customer support operations, focusing on reducing response and resolution times.. . Continuously analyze performance metrics and processes to identify opportunities for further improvement and automation.. . . Requirements:. . . 2+ year in Customer Support. . Experience troubleshooting technical issues. . Strong communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.. . Excellent problem-solving skills and the ability to think strategically.. . Excellent verbal and written communication skills.. . Shift: . . Monday, Tuesday, Friday, Saturday, Sunday (9am-5pm EST). . . . . Tools you'll be using:. . . Intercom (primary tool). . Retool. . Hubspot. . Notion. . Looker. . Linear. . . Total Comp:. . . Salary: $65,000-$75,000. . Medical, Dental, Vision Benefits. . 401k Matching. . We will provide you with a company laptop on your start date. . . Interview Process. . . Interview with the Recruiting Team (30 minutes). . Interview with Hiring Manager (40 minutes). . Culture Interview with Head of Operations (30 minutes). . Paid Case Study + Presentation (45 minutes). . . Note: Contra communicates with applicants through @contra.com domains only. We never ask for money from potential employees. For the latest job postings, visit . Contra Careers. .. . . . To apply:. . https://weworkremotely.com/remote-jobs/contra-customer-support-weekends-2.