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Lifecycle & Subscription Growth Manager at Curls Monthly. Location Information: Anywhere in the World. . . Headquarters:. South Jersey . URL:. . https://curlsmonthly.com/. . . Company Description:. . Curls Monthly is a viral subscription membership transforming curly hair care by delivering five curated curl products straight to our members’ doors each month. We’re a fast-growing, Forbes-recognized brand with a passionate community of over 1.5 million social followers, and we’re just getting started.. . Our team is small but mighty. Driven, motivated, and fueled by the belief that curly hair deserves better. We’re looking for hungry, ambitious people who want to help scale a subscription that’s changing the hair industry.. . We're not only looking for someone with technical skills that this job requires—we care deeply about culture. If you’re someone who thrives in a positive, collaborative, and growth-minded environment, you’ll feel right at home with our team of happy, motivated employees.. . Job Description:. . Lifecycle & Subscription Growth Manager (Full-time, remote). . Own retention, upsells, LTV, and customer onboarding and portal tech.. . Role Summary. . . . DRI for subscription growth: reduce churn and increasing ARPU/LTV.. . . . Build and run the dunning system, cancel-intercept flow, onboarding that drives usage, and upgrade campaigns (quarterly/annual, 28-day billing). . . . Implement 28-day billing to add an extra yearly billing cycle. . . . Create, build, and test advanced cancel flows - exit interviews/cancel videos and reason-based offers to save about half of engaged cancelers. . . . Install backup payment + smart retries to remove 1.2–1.7 pts of involuntary churn. . . . Dissect and solve Recharge + Shopify API workflows for a smoother customer experience.. . . . Core KPIs (you own these T60 averages). . . . Involuntary churn % (down). . . . Cancel save rate % (up). . . . Blended monthly churn % (down). . . . % on quarterly/annual and 28-day billing (up). . . . ARPU/AOV and LTV (up).. . . . Responsibilities. . . . Dunning: implement backup payment capture, retry schedules, and pre-dunning; measure recovered revenue. . . . Cancel-intercept: Create, execute, and test reason surveys, cancel videos, one-tap solves, etc.. . . . Cadence upgrades: launch 28-day billing and lite/premium boxes; create upgrade promos. . . . Onboarding / Customer Portal Experience: simplify to reduce overwhelm- our #1 churn driver. . . . Cohorts & dashboards: build T60 scorecards; tag churn reasons; weekly reviews. . . . Run 3 tests/week: 1 dunning, 1 cancel-intercept offer, 1 onboarding / cadence.. . . . Come up with initiatives for new subscribers (free X for life, $$ off, etc.). . . . Ensure Shopify + Recharge APIs are working smoothly- dissect issues and solve.. . . . Create and execute rewards / referral programs.. . . . Prereqs & Skills. . . . 3–5+ years in DTC subscription lifecycle/CRM (Klaviyo/SMS, subscription apps- we use Recharge).. . . . Fluent in cohort analysis, churn math, and offer testing.. . . . Writes clear briefs/copy/wireframes; manages freelancers for heavy dev/UX.. . . . Can manage light dev/UX/APIs as needed.. . . . Understands finances and can report on them as it pertains to new to initiatives for new subscribers (free X for life, $$ off, etc.). . . . Tooling: Shopify + Recharge, analytics.. . . . Compensation. . . . Base: $50–60K.. . . . Variable Bonus Pay: up to $30K paid as monthly bonuses when T60 KPIs are hit (with 60-day clawback via netting).. . . . How You Work. . . . Outcome-first, test-driven, data fluent. You propose: build, test, and report weekly.. . . . Simple scales: prioritize proven plays before “fancy” plays.. . . . Proactive, able to work on your own.. . . . Great energy with a can-do attitude.. . . . . . To apply:. . https://weworkremotely.com/remote-jobs/curls-monthly-lifecycle-subscription-growth-manager.