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Telecommunication Customer Support Specialist at Digital Direction. Location Information: Anywhere in the World. . Headquarters:. Remote . . This position is responsible for representing Digital Direction as the main operations contact for our existing and new customer base. The position offers virtual office (remote). . Principal Duties and Responsibilities:. Minimum of 10+ years Telecom operations experience in customer service. Candidate should be self-managed and driven. Responsible for the operational daily management of telecommunications including; . Customer inventory. Order management. Contract management and administration. Trouble tickets- high-level of product knowledge needed to trouble shoot with the customer and carriers for quick resolution. Escalations. Billing issues. Project coordination of customer moves, adds, change, and disconnect orders . Voice and data migrations. Ability to maintain positive customer and internal relationships. Must have superior skills in communication and issue resolution . Candidate must possess a high understanding of Telecom contracts . Background in managing legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex. . Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies. Ability to understand, analyze and explain Telco USOCs on CSRs . You must be able to review telecom order packages, submit to carrier, then manage project through installation. Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, as well as other telecommunications companies . Build inventory records utilizing CSRs . Review of Daily Responsibilities:. Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion. . Review of Qualifications:. 10+ years of high-level experience in a related field operations within a telecommunications company. Must have excellent customer service skills and interpersonal skills. Must have advanced level skills in MS Office with a focus on Excel. Ability to work under pressure and to multi-task. Proactive, self-motivated, and determined attitude. Customer focused with an eagerness to engage when issues are encountered. . To apply:. . https://weworkremotely.com/remote-jobs/digital-direction-telecommunication-customer-support-specialist.